Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.
Job Summary & Responsibilities
Cenveo is a premier North American envelope manufacturer with a legacy spanning over 100 years and an annual output exceeding 30 billion units.
We are seeking an experienced Technical Support Manager to oversee IT support operations across multiple manufacturing sites.
Cenveo offers competitive pay and a comprehensive benefits package.
Job Summary
The IT Manager, Technical Support oversees all technology operations and end‑user support for a multi‑site envelope manufacturing organization. This role ensures reliable system performance, timely issue resolution, and consistent technology standards across all facilities. The IT Manager leads the technical support team, manages infrastructure and hardware needs, and partners with operations leadership to maintain a secure, efficient, and compliant technology environment.
Key Responsibilities (Essential Functions)
These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.
- Lead technical support operations across multiple manufacturing sites, ensuring timely resolution of hardware and software issues
- Manage IT infrastructure including workstations, printers, handheld devices, and some plant‑floor devices
- Executing onboarding and offboarding activities for employees; facilitate returns of any technology equipment
- Support end users at all levels, including plant staff, supervisors, and corporate personnel
- Provide guidance and direction to L1/L2 Tech support personnel; monitoring ticketing queues and assigning tickets to IT staff
- Support level 3 issues and provide onsite support as needed for the Stamford office
- Coordinate with vendors for hardware procurement, software licensing, and service contracts
- Coordinate with imaging vendor for any new or reimaged workstations; managing PC imaging standards and PC deployments
- Coordinate with e-waste/equipment disposal vendor for any waste across all locations
- Maintain cybersecurity standards including user access controls, patching, backups, and incident response
- Implement technology policies and ensure compliance with company standards and industry requirements
- Manage IT projects such as system upgrades, new equipment rollouts, and site technology integrations
- Document systems and procedures to ensure consistency and continuity across all locations
- Monitor performance metrics and report on support trends, system health, and improvement opportunities
- Collaborate with operations leadership to align technology with production needs and business goals
Other (Non-Essential) Functions
The duties listed are typical for this role but may be reassigned to other employees as a reasonable accommodation under the ADA.
- Other duties and assignments as required
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field preferred
- 5+ years of IT support experience; manufacturing or multi‑site experience strongly preferred
- Strong knowledge of Windows environments, networking, hardware support, and cybersecurity fundamentals
- Experience managing IT staff or leading technical teams
- Excellent communication, problem‑solving, and customer‑service skills
- Ability to travel between sites as needed
Physical Requirements & Work Environment
- Environment is typically general office
- Incumbent may spend short periods in the manufacturing environment with exposure including, but not limited to dust, dirt, high noise levels and variations in temperature.
- Occasional exposure to one or more unpleasant or hazardous conditions.
CENVEO IS AN EEO EMPLOYER
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead product marketing for ServiceNow's telecommunications portfolio: craft messaging, drive releases and sales enablement, support deals with positioning and competitive insight, and embed AI-first workflows for scalable content and research.
Top Skills:
Ai ToolsBssOssServicenow
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Manage and mentor an embedded software team developing reusable, certifiable Linux-based product lines for safety-critical and non-safety-critical systems. Drive technical planning, integration with program teams, adherence to DO-178C and SDLC, implement DevSecOps practices, and standardize metrics and reporting across stakeholders.
Top Skills:
DevsecopsDo-178C/Do-178BHypervisorsIndependent Verification & Validation (Iv&V)LinuxLinux KernelReal-Time Operating Systems (Rtos)SdlcUnikernel
Digital Media • Information Technology • News + Entertainment
Lead design and delivery of AI-enabled product capabilities, including agentic workflows, LLM/agent productionization, distributed inference, model lifecycle, and reusable patterns. Drive cross-functional implementation, mentor engineers, improve performance/scalability, and ensure reliable, maintainable customer-facing AI features.
Top Skills:
AgentsAi ToolingAWSAzureDistributed SystemsGCPGoLlmsModel EvaluationModel MonitoringModel RetrainingNlpPythonReal-Time InferenceRecommendation SystemsTime Series Modeling
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
