IT Manager

AllTrails is the app for exploring the outdoors. We help people spend more time outside by connecting them to their next adventure. Home to the world’s largest outdoor community, with members and trails around the globe, you can find AllTrails in the Apple App Store, Google Play Store, and at alltrails.com.

Every day, our team works to get more people outside and help our members have better experiences on the trail. We lead with our values–positivity, innovation, humility, adaptability, inclusivity, and stewardship–in everything we do. Join us!

This is a U.S.-based hybrid position based in our San Francisco headquarters. Candidates should be able to work from the office once per week, or more frequently as needed. Our office is located in San Francisco’s Financial District near Union Square and is easily accessible via BART.

What You'll Be Doing

Lead and manage the company’s IT function, including help desk operations, endpoint management, identity and access management, and core business systems

Management/configuration of our AI tools: Own the rollout, configuration, and governance of AI productivity tools across the organization (ie: Glean and Claude Code), including access policies, usage guidelines, and cross-functional alignment with Security and Engineering

Support and close inbound tickets within SLA limits  

Manage and develop IT team members, including prioritization, coaching, performance management, and career growth

Define and manage IT roadmap

Implement projects and drive them to delivery 

Own IT service delivery and employee support, with a focus on responsiveness, quality, and continuous improvement

Oversee onboarding, offboarding, device provisioning, asset lifecycle management, and access reviews 

Establish SaaS lifecycle and procurement governance in partnership with Security and Finance teams

Partner with Security, People, Finance, Engineering, and compliance teams on policies, controls, audits, and operational processes

Manage enterprise tools and vendors across areas such as identity, device management, collaboration platforms, and hardware procurement

Manage IT vendor relationships, contracts, and renewal cycles

Improve IT processes, documentation, runbooks, and automation to reduce manual work, close gaps, and increase consistency across onboarding, offboarding, and access workflows

Help define and track IT metrics, SLAs, inventory accuracy, and support trends

Support company growth by planning scalable systems, support models, and operational standards

Contribute to incident response, business continuity, and compliance-related initiatives as needed

What You Bring

7+ years of IT experience, 4+ years management experience, corporate systems, or internal technology roles.

Experience stabilizing IT operations after a period of rapid growth

Prior experiences with AI tooling configuration

Broad experience across MDM, Identity and Access Management, and Security

Demonstrated ability to mature IT operations. Examples might include implementing SLAs, reducing ticket resolution times, or automating provisioning workflows

Player-coach mentality with high personal ownership. You know when to be hands on without being a bottleneck, you invest in your team, and you build trust across the org by following through consistently

Bonus

Experience automating IT workflows using scripts, APIs, or no-code tools

Terraform and git

Past experiences matching our tech stacks: Okta, MDM (Kandji, JumpCloud), Atlassian Suite, Google Workspace, Github, Glean, and Slack

Perks & Benefits

Competitive and equitable compensation, including ownership through equity and performance-based bonuses

Comprehensive health, dental, and vision coverage to support your physical and mental well-being

Unlimited PTO in addition to company holidays 

Dedicated time once a month to test and improve our product through company-wide no-meeting days

Fully paid parental leave to birthing and non-birthing parents

401k Match & access to financial wellness resources through Origin

Remote work stipend to help you design a comfortable and productive home office

Annual learning stipend to invest in your long-term professional growth and skills

Exclusive discounts on our subscriptions and merchandise for you and your friends & family

An authentic investment in you as a human being and a professional—we value your identity as much as your output

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

Offers of employment are contingent upon the successful completion of a background check. AllTrails will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

AllTrails participates in the E-Verify program for all remote locations.

By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.

All official recruiting communications from AllTrails will come from a [email protected] email address. Please review sender details carefully, and do not engage with anyone asking for payment or sensitive financial information as part of the hiring process.