IT Operations Specialist / Associate Systems Administrator

Luminary Cloud helps engineering companies be more competitive by getting to market faster, creating new, better products, and reducing development risk. We do this with our Physics AI platform, the fastest and easiest way to build and deploy models to understand and instantly predict physical reality with precision. Customers span industries from automotive and aerospace, to leading sporting equipment providers, including Otto Aviation, Joby Aviation, Piper Aircraft and Trek Bikes. Luminary is a Series B company and is headquartered in San Mateo, California.

The IT Operations Specialist will be the first point of contact and primary resource for all end-user support and system administration, ensuring the reliability, security, and efficiency of Luminary Cloud's corporate infrastructure. This is a critical role responsible for immediate response and dedicated support for all employees.

• User Lifecycle Management (ULM): Own the complete provisioning and deprovisioning lifecycle for all employees, contractors, and vendors using our Identity Provider (IdP), Okta.
• Access Control: Manage group and application-level access permissions within Okta, Google Workspace, and other SaaS tools, adhering strictly to security policies (Least Privilege).
• Auditing: Assist the Head of Security with regular access reviews and audit preparation.

• Google Workspace: Serve as the primary administrator for Google Workspace (formerly G Suite), managing user accounts, licensing, security settings, group policies, and collaboration tools.
• SaaS Application Management: Manage user access, configuration, and basic troubleshooting for key business applications and other departmental SaaS tools.
• Video Conferencing and Telephony: Manager user access, configuration, and basic troubleshooting for video and telephony systems Google Voice, Zoom, Zoom Rooms, etc.
• Cloud Infrastructure: Provide support for basic access and permission management within our cloud environment (e.g., managing IAM roles for internal users).

• Tier 1 & 2 Support: Provide friendly, efficient, and immediate technical support for all in-office and remote employees.
• Operating System Expertise: Expertly configure, deploy, troubleshoot, and maintain hardware running macOS (primary platform), as well as limited Linux, Windows, and mobile devices.
• Inventory & Asset Management: Manage the inventory, procurement, deployment, and repair of all company assets (laptops, monitors, peripherals).

• Knowledge Base (Notion): Own and actively manage the internal IT knowledge base hosted in Notion, ensuring all onboarding guides, troubleshooting steps, and policy documents are current and comprehensive.
• Network & Peripherals: Manage, maintain, and troubleshoot in-office networking equipment (Wi-Fi, printer setup, A/V) and remote connectivity issues.

• 2+ years of hands-on experience in corporate IT support, help desk, or system administration.
• Demonstrable expertise in managing and troubleshooting macOS environments.
• Proven administration experience with a major Identity Provider (IdP); Okta experience is highly preferred.
• Strong administrative knowledge of Google Workspace (G Suite).
• Administrative knowledge of JAMF, EDR, and other enterprise applications.
• Excellent written and verbal communication skills, with a focus on friendly, patient user service.
• Ability to work independently and manage a diverse ticket queue with immediate priority switching.

• Experience with cloud platform administration (e.g., GCP, AWS, Azure).
• Familiarity with user setup, permissions, and basic integrations.
• Experience administering a documentation platform like Notion, Confluence, or similar.
• Familiarity with endpoint management/MDM solutions (e.g., Jamf, Intune).