IT Service Desk Analyst

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

About The Role:

We are looking for a Service Desk Analyst to join our team. As part of the Information Technology team, providing support for our operations and back-office employees.

You will provide first level support for PC's/Laptops, Tablets, Video Conferencing Hardware, as well as printers for our Corporate Remote workers.  Daily tasks involve the troubleshooting of problems, setting up new accounts, adjusting permissions on a variety of applications, setup of new systems, decommissioning of old equipment, various other tasks to support our rapid growth, as well as some project work.

This is a great fit for someone who is seeking a fast paced environment with an organization that is experiencing hyper-growth, while making a positive difference in the lives of all our customers.  If this fits your career goals and sounds like an opportunity where you'd fit in, we'd love to have that conversation with you.

Skills & Requirements:

• Available to work Monday - Friday from 8:30am - 5pm Pacific Time - Required 
• Windows OS - Required
• MacOS - Preferred
• Android OS - Preferred
• Familiarity with Mobile Device Management software - Preferred
• Comfortable working with Cloud Hosted applications - Preferred
• Cloud Provider Support (Google, Slack, etc) - Preferred
• Ability to work with minimal supervision - Required

Details of Position & Benefits:

• Pay: $28/hour - $32/hour 
• 100 % Remote Work
• Health, Dental, Vision Insurance
• 401(k)
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Overtime Opportunities
• Paid vacation time
• Paid holidays 
• Paid sick days

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