Provides on-site IT support for project offices and personnel, including hardware, software, networking, devices, Microsoft 365, and enterprise systems. Sets up infrastructure, provisions user accounts, troubleshoots technical issues, maintains asset and licensing records, coordinates vendors, documents procedures, and supports cybersecurity and policy compliance. The role also assists with office launches, escalates complex issues, and may travel occasionally between project locations.
Role Summary
Responsible for providing immediate, hands-on local IT support for the Mesabi ISP Project team, ensuring reliable IT infrastructure, systems, and end-user support during the project's setup and ramp-up phases. The role reports to the Head of IT and serves as the first point of contact for day-to-day IT needs.
Key Responsibilities- Provide immediate, on-site local IT support for project offices and personnel, including hardware, software, network, and end-user device support.
- Set up and maintain IT infrastructure for new project offices, including workstations, printers, network connectivity, and collaboration tools.
- Troubleshoot and resolve IT issues related to desktops, laptops, mobile devices, email, and business applications.
- Support onboarding of new employees with IT equipment setup, system access, and account provisioning.
- Coordinate with the Head of IT and broader IT team on infrastructure rollouts, cybersecurity practices, and IT policy compliance.
- Maintain IT asset inventory, licensing records, and vendor coordination for local hardware and software procurement.
- Support network connectivity, Wi-Fi, and telecommunications setup for project sites and temporary offices.
- Assist with basic administration of enterprise systems, including Microsoft 365, ERP, and collaboration platforms.
- Ensure compliance with IT security protocols, data protection standards, and company IT policies.
- Escalate complex technical issues to appropriate specialist teams and follow up to ensure timely resolution.
- Document IT procedures, common issues, and resolutions to build a local support knowledge base.
- Bachelor's degree in Information Technology, Computer Science, or related discipline; preferably recruited from a U.S. university.
- Prior IT support, helpdesk, or systems administration experience preferred.
- Strong working knowledge of desktop support, networking fundamentals, and common enterprise IT systems (Microsoft 365, Active Directory, etc.).
- Good troubleshooting, communication, and customer service skills.
- Ability to work independently to provide immediate local IT support while coordinating with the broader IT organization.
- Reports to the Head of IT team.
- Based in the United States, providing on-site local IT support for the Mesabi ISP Project offices.
- May require flexibility to support project office setup activities and occasional travel between project locations.
- Recent graduate or early-career professional from a U.S. university with relevant IT internships or coursework.
- Familiarity with supporting greenfield project office setups or fast-growing organizations.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
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