IT Support Engineer

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

We’re seeking an IT Support Engineer who can keep our technology running smoothly during a period of rapid growth. You'll be the person our engineering team turns to when something breaks, when someone needs access, or when we're trying to figure out if a new tool will actually work.

From shipping a new hire's laptop to troubleshooting a weird authentication issue, you will be responsible for providing technical assistance, managing user accounts, devices, and ensuring the smooth operation of our IT infrastructure.

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement here.

• Provide technical support via helpdesk, Slack, and other remote-support tools.

• Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms.

• Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.

• Support and maintain Slack, Zoom, and other applications used across the organization.

• Administer device management and endpoint-security tools.

• Maintain the company’s hardware inventory, asset tracking, and license management systems.

• Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements.

• Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki.

• Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems.

• Participate in IT projects and process-improvement initiatives as assigned.

• 2–4 years of experience in IT support, helpdesk, or systems administration

• Strong knowledge of macOS and Windows operating systems.

• Demonstrated experience with cloud-based SaaS applications.

• Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms.

• Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration.

• Excellent troubleshooting, communication, and interpersonal skills.

• Experience supporting a distributed or hybrid workforce.

• Exposure to scripting or automation (e.g., Bash, Python).

• Working knowledge of cloud environments (AWS, GCP, or similar).

• Relevant certifications such as CompTIA A+, Network+, or equivalent.

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected].