IT Support Specialist

Responsibilities

• Network Management: Design, implement, and monitor secure network infrastructure across all office locations to support high-performance computing and resolve connectivity issues promptly.

• System Administration: Manage Linux, Windows, and macOS server environments, overseeing the deployment of VMs and cloud services, alongside regular backups and disaster recovery planning.

• Security Management: Enforce cybersecurity policies, conduct regular vulnerability assessments, and manage incident response to protect systems and sensitive data.

• Technical Support: Manage the IT helpdesk to provide timely troubleshooting for hardware, software, and network issues while proactively establishing IT best practices.

• Software Management: Configure and manage software applications and licenses, collaborating with development teams to deploy and optimize in-house solutions.

• Hardware Management: Oversee the procurement, installation, and asset tracking of all IT equipment, continuously evaluating new technologies to enhance team productivity.

• Project Management & Documentation: Lead cross-functional IT projects to align with business objectives, and maintain comprehensive documentation for system configurations, procedures, and policies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 3+ years of experience in IT administration and support, preferably in a fast-paced startup environment.

• Proficiency in managing Linux, Windows, and macOS systems, utilizing MDM solutions, particularly Jamf or JumpCloud.

• Strong understanding of networking concepts (e.g., TCP/IP) and cybersecurity best practices, with hands-on experience deploying and managing security solutions like FortiNet VPN and firewalls.

• Proven experience with cloud platforms, with a strong emphasis on Google Cloud Platform (GCP), alongside familiarity with AWS or Azure.

• Extensive experience managing Google Workspace in a corporate environment, including writing automation scripts (e.g., integrating with HRIS/Payroll systems).

• Hands-on experience with the administration of essential developer and productivity tools, including GitLab, Confluence, and Microsoft Office.

• Proficient in configuring and using infrastructure monitoring and observability tools such as Grafana and ElasticSearch.

• Excellent problem-solving, analytical, and interpersonal skills, with a proven ability to manage multiple tasks and IT projects simultaneously.

What We Offer

• Competitive salary and benefits package.

• Opportunity to work with a passionate and innovative team at the forefront of AI and biology.

• Professional development and growth opportunities.