IT Systems Administrator I

Are you passionate about bridging the gap between technical operations and data-driven insights? Pinterest's IT team is looking for an IT Systems Administrator I who thrives on using analytics, automation, and hands-on technical support to keep our global workforce running smoothly. Join a fairly new, innovative IT team positioned at the heart of Pinterest's tech organization acting as the critical bridge between Tier 1 Helpdesk support and advanced system engineering.

What you'll do:

• Provide hands-on Tier 2 IT Support, performing admin actions in core IT tools and technologies such as VS Code, Git, and command-line utilities to resolve complex technical issues
• Maintain, monitor, and troubleshoot core systems ensuring secure daily operations for Pinterest employees globally
• Proactively identify, investigate, and flag issues or system anomalies, raising awareness with the team when recurring issues or themes present themselves and driving timely resolution
• Develop, document, and share best practices across the team by actively participating in team initiatives that promote operational excellence
• Collaborate cross-functionally with all IT Departments to support system integrations and process improvements
• Participate in on-call rotation for emergency escalations to ensure 24/7 system availability

What we're looking for:

• 2+ years of experience in IT systems administration, technical support, or similar role
• Strong troubleshooting skills with ability to quickly identify issues, perform root cause analysis, and drive resolution in high-impact situations
• Familiarity with the backend of an IT system/tool such as: Okta, LDAP, Google Workspace, Slack, Jira, Workday or related enterprise platforms
• Excellent communication and documentation skills with emphasis on cross-team collaboration and knowledge sharing
• Ability to work in PT time zone and travel to Pinterest offices as needed
• Willingness to participate in on-call rotation for emergency escalations
• Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent experience.
• Nice to have:
  • Experience with SQL queries and API integrations
  • Experience analyzing data, dashboards, and trends to identify insights and evolving business needs.
  • Demonstrated ability to quickly learn and master new technologies with minimal guidance
  • Proven track record of ramping up on unfamiliar tools and delivering results

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

 In-Office Requirement Statement: 

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration ~1x per quarter and therefore needs to be in a commutable distance from one of the following offices San Francisco, Palo Alto, Seattle, or Los Angeles.

#LI-HYBRID

#LI-JD3