Provides technical escalation support for executives and global end users across Mac, Linux, Windows, mobile, printing, and conferencing systems. Supports LAN/WAN, WiFi, cloud networking, network security, and infrastructure deployment. Automates IT processes, contributes to infrastructure-as-code projects, troubleshoots network performance, documents architecture, configures policies, and collaborates with engineering and operations teams on platform support, testing, and maintenance.
Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense.
Kodiak Robotics is currently seeking an IT Systems Engineer to join our growing team working out of our Mountain View, CA HQ. This position will be the technical escalation point for Global End Users and Executives. The role requires a high level of technical proficiency and requires an individual with executive presence and good social skills. Must be able to quickly and effectively diagnose, and resolve issues related to Mac, Linux and Windows systems, mobile devices, printers, and video conferencing. Kodiak is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools. This role will be a mix of hands-on support services and collaborating on infrastructure-as-code projects with the greater IT infrastructure team. There will be many opportunities to learn, plenty of room to grow, and many interesting projects to take ownership of.
In this role, you will:
- Driving improvements by automating IT and infrastructure processes.
- Provide onsite and remote guidance for Engineers and staff
- Provide end user guidance to Windows, Mac OS, and Ubuntu Linux platforms when needed
- Coordinate issue resolution with operations and engineering staff, working with domain specialists to resolve issues.
- Provide feedback, quality assurance, and user acceptance testing for platforms and services.
- Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by the manager.
- Participate in the deployment, support, maintenance and troubleshooting of LAN/WAN, WiFi and Cloud network infrastructure
- Experience with Juniper Networks preferred
- Ensure that communications function across the network architecture and that the network’s performance meets company and application requirements
- Test and document network architecture and performance
- Configure effective network policies and procedures and reconfigure policies to ensure the best performance and security
- Install, configure and monitor network infrastructure
What you’ll bring:
- Knowledge with automation and orchestration tools related to IT infrastructure
- Know-how collaborating in an infrastructure-as-code work environment
- Experience using Git for collaboration
- Expertise delivering the right services at the right time in a rapidly changing business environment
- A working understanding of SSO concepts including SAML, OIDC and supporting users with MFA, etc.
- Excellent project and time management skills, ability to manage expectations in a deadline-driven environment and to balance strategic projects with day-to-day accountabilities
- Strong proficiency in verbal and written communication
- They should be capable of using network diagnostic tools including Wireshark and NMAP.
- Understanding network security (firewalls and IDS) design and implementation.
- Practice in LAN/WAN design and pattern to include but limited to All WAN media, Packet shaper, WAN accelerators
Bonus points if you have:
- Knowledge with Ansible, Terraform, Grafana or Prometheus
- Experience with Rancher, Kubernetes
- Experience with AWS
- Experience with MinIO
- Experience with Okta
What we offer:
- Competitive compensation package including equity and annual bonuses
- Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and MetLife (including a medical plan with infertility benefits)
- MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
- Flexible PTO, 10 paid holidays, and generous parental leave policies
- Our office is centrally located in Mountain View, CA
- Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
- Long Term Disability, Short Term Disability, Life Insurance
- Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation)
- Fidelity 401(k)
- Commuter, FSA, Dependent Care FSA, HSA
- Various incentive programs (referral bonuses, patent bonuses, etc.)
The pay range listed below reflects the base salary in our SF/Silicon Valley location, across several internal levels. Actual starting pay will be based on job-related factors including: work location, experience, relevant training, education, skill level and performance during interview. Total compensation at Kodiak includes base pay, equity, bonus and a competitive benefits package
California Pay Range
$160,000—$190,000 USD
At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.
In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, Kodiak may provide visa sponsorship for eligible candidates.
We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on January 1, 2026. You can review the independent bias audit report covering our use of Endorsed [here](https://endorsed.com/local-law-144). By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact [email protected] with "Separate Review Request" in the email subject line.
Kodiak Robotics Mountain View, California, USA Office
1045 Terra Bella Ave, Mountain View, CA, United States, 94043
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