IT Technical Support Specialist

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!

We are currently hiring a dedicated IT Technical Support Specialist to provide technical and help desk support for our client. This position is based on-site at our client's location near LAX international airport in Los Angeles, CA and is responsible for monitoring and maintaining computer systems and networks.

Essential Duties & Responsibilities:

• Answer incoming customer emails at the Help Desk.

• Follow established procedures to diagnose and troubleshoot system issues.

• Analyze, determine, and document reported production outages/incidents.

• Determine severity, impact, and nature of incidents. Escalate as needed.

• Communicate clearly with other team members.

• Submit tickets for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.

• Complete onboarding or offboarding functions for staff being mobilized or demobilized.

• Perform hardware and software installations.

• Oversee deployments and relocations of staff at various locations throughout the airport footprint.

• Provide IT support at Division-wide sponsored events.

• Provide on-the-job training for new department staff members.

• Provide computer orientation for new staff.

Skills and Knowledge:

• Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

• Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

• Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

• Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.

• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.

• Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.

• Ability to work with others.

• Self-starter with results driven focus.

Required Education and Experience:

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.

• Relevant Professional Licensure & Certifications preferred.

• Demonstrated experience managing data coordination and conversion projects.

• Must be able to lift at least 40lbs.

• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.

• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.

• Ability to work with others.

• Self-starter with results driven focus.

• Capability to assume additional responsibilities.

• May be required to work various shifts as needed.

• Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.

#LI-RM1

Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group’s policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on (1) individual merit, qualifications, and competence as they relate to the particular position, and (2) promotion of the principle of equal employment opportunity.

All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of Title VII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws.

In addition to base salary, Cumming Group offers a comprehensive benefits package including:

• Medical
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Holidays
• Short and long-term disability
• Employee Assistance Program