Supports business and technical teams by gathering requirements, documenting user stories and process flows, analyzing workflows, preparing functional specifications, supporting testing documentation, and participating in Agile ceremonies for ServiceNow solution delivery.
This is a remote position.
The Junior Business Analyst will support business and technical teams by gathering requirements, creating documentation, and assisting in the delivery of solutions on ServiceNow. This role is ideal for early-career professionals who are detail-oriented and passionate about business analysis, documentation, and digital transformation.
Key Responsibilities
- Assist in gathering and documenting business requirements.
- Create and maintain clear project documentation, including user stories and process flows.
- Support analysis of business processes and workflows.
- Work with senior Business Analysts and technical teams to refine requirements.
- Help prepare functional specifications and solution documents.
- Assist in updating and maintaining documentation throughout the project lifecycle.
- Support testing activities by documenting test cases and expected outcomes.
- Participate in Agile ceremonies such as sprint planning and reviews.
Required Qualifications
- 2-4 years of experience (internships, academic projects, or bootcamps included).
- Basic understanding of business analysis concepts and SDLC.
- Strong writing and documentation skills.
- Good analytical and problem-solving abilities.
- Ability to work in a structured, team-based environment.
Technical & Functional Skills
- Requirements documentation and user story writing
- Process mapping and workflow documentation
- Basic understanding of ServiceNow (preferred)
- Microsoft Word, Excel, and documentation tools
- Familiarity with Agile methodologies
Similar Jobs
Information Technology • Software • Consulting
Supports business analysis across projects by scoping initiatives, structuring backlogs, analyzing stakeholders and processes, eliciting requirements, documenting as-is and to-be states, and creating user stories. Participates in Agile ceremonies and collaborates with clients, product owners, and development teams. The role requires Salesforce knowledge, familiarity with Agile and Scrum, and experience using requirements-gathering and process-mapping tools such as Jira and Lucidchart.
Top Skills:
JIRALucidchartSalesforce
eCommerce • Information Technology • Software • App development
Work with clients and technology teams to gather and translate business requirements into technical user stories and solutions, propose process improvements, and communicate effectively with stakeholders. Assist in analytical solution delivery and may write/execute SQL queries.
Top Skills:
SQL
Information Technology
The Junior Business Analyst will perform data analysis, integrate data from various sources, and improve processes for compliance and automation.
Top Skills:
Ibm CognosMicrosoft AccessExcelPower PivotPower QueryVBA
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
