Own customer onboarding and implementation: coordinate timelines, run check-ins, train teams, troubleshoot setup issues with engineering, tailor product to customer goals, ensure adoption, relay feedback to Product, and continuously improve implementation processes while managing multiple customers and contributing to team goals.
Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.
Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.
"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein
Who you are
- Naturally organized and detail-oriented, you keep projects moving
- A confident communicator
- Empathetic and patient when teaching others new tools or processes
- Energized by helping customers succeed
- Comfortable juggling multiple customers at different stages
- Curious and eager to learn technical details without being an engineer
- Thrive in a fast-changing environment and can adapt quickly
- Collaborative and enjoy working cross-functionally
What the job is
- Guide new customers through onboarding and implementation of our software
- Run regular check-in calls to make sure customers are set up for success
- Understand each customer’s business goals and tailor the setup to fit their needs
- Coordinate timelines and ensure projects stay on track through go-live
- Train customer teams on how to use the product and ensure adoption
- Troubleshoot setup issues and work with our engineering team when needed
- Partner with Sales to ensure a smooth handoff from the sales process
- Share customer feedback with Product and Engineering to improve the experience
- Continuously improve implementation processes for efficiency and impact
- Stay organized while managing multiple customers at various stages
- Learn to write simple queries over time
- Handle conflicts between deadlines and throughput
- Openly receive coaching and feedback
- Actively contribute to team & company goals
Who you'll work with
- Account Executives who closed deals, to learn about customer expectations
- Small and medium manufacturers as customers
- Product Managers deciding how to navigate the roadmap
- Marketing Managers who will take your feedback into their lead generation efforts
- Engineers to help work through issues and learn about new releases
Salary + Benefits
- $85,000 - $125,000 base salary
- Equity
- 401(k) matching after 90 days - immediate vesting
- Health, dental, and vision benefits
- Wellbeing benefits and perks
- Unlimited vacation policy with minimum required vacation days
- Cell phone & internet plan coverage
This role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.
The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.
If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.
Similar Jobs
Food
Own and run end-to-end launch operations for CookUnity's Smart Fridge business scaling from ~$5M to $10M+ ARR. Manage site readiness, procurement, 3PL logistics, vendor networks, device configuration, onboarding, engagement, and concurrent product upgrade rollouts. Build repeatable launch playbooks, track launch KPIs, and drive cross-functional alignment with Sales, Tech, Logistics, and Finance. Frequent field work required.
Top Skills:
Computer Vision
News + Entertainment
Lead a multidisciplinary data science and engineering team to build automated, production ML and agentic systems for content ingestion, launch, and distribution. Set technical vision and standards, drive cross-functional roadmaps, mentor and grow talent, and ensure measurable business impact through rigorous evaluation and execution.
Top Skills:
AIAnalytics EngineeringAutonomous Agentic SystemsMachine LearningProduction Ml Services
Healthtech • Software
Lead cross-functional customer operations launches for SaaS healthcare solutions from pilot to commercial availability. Create and manage launch plans, define operational metrics, prioritize resources and budgets, drive improvements, provide risk/issue reporting, and coach teams to ensure customer time-to-value and company time-to-revenue.
Top Skills:
EhrEmrLeverSaaS
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
