Lead Product Designer - 12 Month FTC

What you'll be doing

• Own the design vision for an area of Mojo, and be accountable for how it lands across the customer journey, internal tools, and data visualisation. 
• Balance AI automation with human expertise. You'll map out exactly where AI handles the heavy lifting (like data gathering, document reading, etc.) and where our human experts step in, making the customer journey faster while maximizing advisor judgment.
• Build advisor tooling that actually gets used. You'll design the mid-call co-pilots, consoles, and dashboards that our teams rely on every day. Success here means stripping out admin effort and driving real adoption, not just adding more screens.
• Reshape the end-to-end mortgage journey. From initial fact-finding to long-term retention, you’ll untangle workflows to clear out real operational bottlenecks and lift conversion, applying automation where it matters rather than in isolated steps.
• Set the bar. What you ship becomes the reference for what good looks like here.
• Drive AI strategically. This is both in how the team works (we build prototypes, live dashboards, and our design system with Claude Code) and what we put in front of customers and advisers.
• Help shape and steward our design system as it grows.

What we are looking for

• You create clarity from ambiguity - nobody hands you the brief, the metric or the answer.
• You spot patterns and build systems that solve the underlying problem, not each symptom.
• You bring operational stakeholders and leadership with you to decisions they wouldn’t have reached alone.
• We’re genuinely AI-native, and we test with real users and real advisers. We move fast including on strategy, which we pressure-test by building.
• 8+ years in product/UX design, with a track record at senior IC level in SaaS or a genuinely complex product.
• Breadth across UX, service, content and interaction design. A pure UI specialist would be underused here.
• At home in operational and internal-tools territory - you don’t see it as the consolation prize.
• AI-fluent, in how you work and in your view of what’s worth building.
• Commercially fluent - you understand how a mortgage business makes money and let it shape your trade-offs.
  

• You want the next band up from Senior with the same expectations.
• You expect a fully-formed brief.
• You only want the shiny customer-facing UI and would resent the operational work.
• You’re sceptical of AI, or treat it as someone else’s job.

Job Benefits

• Remote working, with up to 30 days a year working from anywhere in the world
• 25 days holiday plus bank holidays (up to 28 with service), a birthday half-day and a day off for moving house
• Pension via Aviva, enhanced parental pay, sick pay and sick pay insurance
• Subsidised private medical, critical illness cover, death in service and the Able Futures wellness programme
• Company social events, compassionate leave and long service awards up to £7,000
  

About
We're not your average mortgage brokerage. We’re a fast-moving, ever-evolving fintech on a mission to disrupt the industry. With a buzzing, high-energy environment, we’re constantly pushing boundaries to deliver smarter solutions and better outcomes for our customers. Change is constant here, and so is our drive to work faster, think bigger, and raise the bar.This is a place for top performers. People who thrive under pressure, embrace challenge, and want to be part of building something exceptional. We move fast, demand excellence, and celebrate those who bring passion, accountability, and fresh ideas to the table.At the heart of everything we do are our behaviours: Care personally, challenge directly, put people first, keep exploring, love what you do, and always be accountable.If that sounds like you, we want you on the journey with us.