Lead Product Operations Manager

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Lead Product Operations Manager plays a critical role in strengthening how Teladoc Health builds, delivers, and scales products. This role is responsible for designing and evolving the systems, processes, tooling, and operating rhythms that connect product strategy to execution—enabling Product, Engineering, Design, and cross-functional partners to focus on high-quality decisions and meaningful outcomes.

As a senior individual contributor within Product Operations, this role acts as an extension of Product leadership: identifying friction, eliminating operational overhead, and building scalable, self-service systems that improve alignment, transparency, and execution across the product lifecycle. You will work across discovery, planning, delivery, and learning loops to ensure teams have the right inputs to make decisions—and that product outputs translate clearly into business and member impact.

AI Operations is a key focus area within this role, serving as a force multiplier for Product Operations excellence. You will help teams thoughtfully adopt AI-enabled tools and workflows to improve efficiency, documentation, planning, research synthesis, and decision support—while ensuring solutions are practical, responsible, and embedded into how teams actually work. AI is not the goal itself; it is one of several levers used to modernize Product Operations and increase leverage across the organization.

This role requires strong systems thinking, comfort with ambiguity, and the ability to influence without authority. You will lead high-impact operational initiatives, partner closely with Product, Engineering, Design, Data & AI, and Business leaders, and continuously evolve the Product Operating Model to support scale, speed, and clarity.

Essential Duties and Responsibilities

Core Product Operations Excellence

• Design, evolve, and operationalize the systems, processes, and operating rhythms that connect product strategy to execution across the full product lifecycle—from discovery and planning through delivery, learning, and iteration.

• Act as an extension of Product leadership by identifying friction, reducing operational overhead, and creating clarity through scalable, repeatable, and self-service product operations practices.

• Build and maintain frameworks, templates, and artifacts that embed product strategy into day-to-day work (e.g., planning, roadmaps, requirements, decision logs, reviews), not just quarterly presentations.

• Establish and improve mechanisms that provide Product teams with the right inputs—customer insights, performance data, strategic context—to support high-quality, timely decision-making.

• Create visibility into outputs and outcomes by enabling clear roadmap alignment, progress tracking, and impact measurement across teams and stakeholders.

• Support and continuously improve Product team rituals and forums (e.g., planning cycles, reviews, leadership updates), ensuring they drive alignment, accountability, and learning without unnecessary bureaucracy.

• Partner cross-functionally with Engineering, Design, U ser Research, Data & AI, Commercial, and Operations teams to ensure shared understanding of priorities, dependencies, and customer needs.

• Apply systems thinking to assess how tooling, workflows, data, and people interact—designing solutions that scale while respecting team autonomy and context.

• Lead change initiatives with a strong change-management lens, fostering adoption, managing resistance, and ensuring new ways of working are embedded and sustained.

Tooling, Data, and Operational Enablement

• Own and evolve key elements of the Product Operations tool ecosystem, partnering with tool owners to ensure platforms are well-configured, integrated, adopted, and delivering measurable value.

• Continuously assess tool usage, data quality, and operational workflows to identify opportunities for simplification, consolidation, and improved return on investment.

• Establish lightweight governance and standards that improve consistency and clarity without slowing teams down.

• Enable Product leaders to maintain visibility into strategy, execution, and outcomes through clear data, dashboards, and narratives—without micromanagement.

AI Enablement as a Product Operations Capability

• Identify and apply AI-enabled tools and workflows that enhance Product Operations effectiveness, such as improving documentation quality, accelerating planning and synthesis, reducing manual effort, and supporting better decision-making.

• Partner with Product, Design, User Research, and Program teams to integrate AI capabilities into existing workflows in practical, responsible, and value-driven ways.

• Collaborate closely with Data & AI partners to pilot, evaluate, and scale AI solutions that meaningfully improve Product Operations outcomes.

• Help establish best practices, guardrails, and enablement approaches for AI usage within the Product organization, ensuring adoption is thoughtful, compliant, and aligned with team needs.

• Leverage AI selectively within Product Operations frameworks, tooling, and training to increase leverage and scalability—while keeping human judgment, strategy, and accountability at the center.

Strategic Partnership & Leadership

• Serve as a trusted thought partner to senior Product leaders, helping connect day-to-day execution with broader business strategy and outcomes.

• Lead and facilitate working sessions, workshops, and executive discussions that surface risks, clarify priorities, and accelerate decisions.

• Communicate complex operational and strategic concepts clearly and compellingly to a wide range of audiences, including senior and executive stakeholders.

• Continuously look ahead to anticipate scaling challenges and evolving needs of the Product organization, proactively designing solutions before issues become systemic.

Supervisory Responsibilities

No

Required Qualifications 

• 8+ years of experience in product operations, product management, or a related field.

• Deep understanding of the product development lifecycle specifically in a tech focused company.

• Demonstrated ability to apply AI tools in a professional context, preferably in product operations and the product development lifecycle.

• Hands-on experience with tool/platform ownership, including governance, adoption, and integration.

• Strong background in process design, data analysis, KPI tracking, and reporting.

• Proficient in stakeholder management, relationship building, and communication management

• Proven ability to lead complex initiatives with cross-functional teams.

• Familiarity with tools such as Figma, Jira, Confluence, Miro, Airtable, Productboard (or other roadmapping tools), and AI copilots.

Bonus Qualifications

• Ability to think critically and strategically to address complex problems and develop effective solutions.

• Ability to work independently, set direction, and deliver results with limited guidance.

• Exceptional written and verbal communication skills, including the ability to present strategic recommendations to executive stakeholders.

• Experience in B2B software company is preferred.

• Experience in healthcare is a plus.

The base salary range for this position is $165,000 - $185,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

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As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.