Lead ServiceNow Developer - ITOM

 

We currently have a career opportunity for a ServiceNow Lead Technical Consultant to join our team.

 

As a Lead Technical Consultant, you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment, you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design. 

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. 

 

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and ITOM solutions. 

• Design, develop, and configure ServiceNow ITSM, ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management. 

• Customize ServiceNow flows, workflows, business rules, UI policies, and notifications to support ITSM, ITOM and CMDB processes and automation. 

• Utilize UI builder to create/customize next experience workspaces and advanced dashboards.  

• Build strategies and provide guidance to the customer in aligning ITOM solutions with CSDM framework.  

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP 

• Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information. 

• Integrate ServiceNow with other tools and external platforms using APIs and web services. 

• Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices, ensuring alignment with industry standards and ITIL processes. 

• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables. 

• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements. 

• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization 

• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations. 

Qualifications

• Passionate coders with 5-7 years of application development experience. 
• Client-facing or consulting experience highly preferred.
• Skilled problem solvers with the desire and proven ability to create innovative solutions. 
• Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments. 
• Future technology leaders- dynamic individuals energized by fast paced personal and professional growth. 
• Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers. 
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution. 
• Familiarity with AI-enhanced platforms is a plus. 
• A solid understanding of AI capabilities and limitations including ethical considerations is expected
• Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable major is preferred
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design. 
• Knowledge and experience in developing software using agile methodologies. 
• Proficient in authoring, editing and presenting technical documents. 
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff. 

ABOUT THE TEAM

Our Automation team empowers organizations to work smarter by connecting digital process automation (DPA), robotic process automation (RPA), and AI into seamless, intelligent workflows. We help leading brands streamline operations, enhance efficiency, and unlock new business potential. By embedding advanced AI models into automation strategies, we enable smarter decision-making, adaptive processes, and continuous optimization at scale

 

ADDITIONAL INFORMATION

 

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.​

 

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.​

 

Applications will be accepted until the position is filled or the posting is removed.​

 

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $73008 to $170,640. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

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About UsPerficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.