Lead Services Specialist 1 - Services Project Management

Job Description SummaryLead Services Specialist 1 - Services Project Management
• Remote role based anywhere in the U.S. – Must reside near a major airport
• Travel is approx. 50% in the U.S. and Canada
GE Healthcare is seeking a dedicated Encompass Support Specialist to join our team. This role is pivotal in ensuring the smooth operation and customer satisfaction of our Encompass product. The ideal candidate will possess technical skills, a customer-centric approach, and the ability to work collaboratively with various teams.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Responsibilities 

• Quality Assurance Leader: Oversee quality assurance processes to ensure the highest standards are met in all aspects of Encompass product support and implementation.

• Customer Requests Management: Handle and manage customer requests for changes to their Encompass maps, including labels and floorplan modifications.

• Secondary Trainer: Assist as a secondary trainer, covering training sessions that the primary trainer cannot attend.

• On Location Vendor Lead: Lead vendor teams on-site during new installations and refreshes, ensuring successful deployment and customer satisfaction.

Required Qualifications   

• Proven experience in a support role, preferably within a technical environment.

• Strong technical skills, particularly in troubleshooting WiFi connections, including:

  • Understanding of WiFi standards and protocols (e.g., IEEE 802.11).

  • Ability to perform network diagnostics and use tools such as WiFi analyzers.

  • Experience with configuring routers and access points.

  • Knowledge of common WiFi issues and solutions, such as signal interference and bandwidth optimization.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Willingness to travel for on-site installations and training sessions.

Desired Characteristics

• Experience with GE Healthcare products, specifically Encompass.

• Proficiency in using AutoCAD.

• Diagnose and resolve Wi-Fi connectivity issues, including signal strength assessment, interference identification, and network configuration adjustments

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.