Lead Technical Project Manager

Employer Provided Salary: 85,000-130,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us:


Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia.


Position Overview:


The Lead Technical Project Manager (LTPM) is the subject matter expert for all client standards and templates. They are responsible for supporting the Project Management organization as projects move through the technical development lifecycle while working collaboratively with teammates and maintaining exceptional client satisfaction. 


*This position can be based remotely within the US.

Responsibilities:

  • Manage client templates, including enhancements, patches, communication with the client, and upgrades. This includes proactively addressing issues and trends, leading efforts to review client templates, and overseeing completion and prioritization of client template defects.
  • Manage client integrations
  • Manage non-IRT systems
  • Serve as Subject Matter Expert for client standards including implementation of new standards, maintaining existing standards, creating supporting documents, providing guidance to Data Management team on best practices, proposing and executing client improvements/efficiencies, and managing the internal feedback loop for client improvements
  • Serve as clinical protocol and technical Subject Matter Expert, reviewing complex requirements on accounts, ensuring that specifications support protocol design and are properly structured based on Endpoint product(s).
  • Serve as Endpoint product champions, liaising with the product team in product launch activities, including ‘train the trainer’ activities.
  • Serve as the primary point of contact internally and externally for technical issues related to client system(s); providing technical expertise and support to Project Managers in technical issue resolution.
  • Manage global system updates by rolling out patches across all impacted client studies
  • Manage account and client-specific documentation, ensuring records are complete and regularly updated
  • Confirm complexity assessment for new study builds, and review Complexity Calculator for new study builds after requirements are finalized
  • Responsible for coordinating internal client trainings such as refresher training, training on new functionalities and standards.
  • Ensure all endpoint employees that work with a particular client are fully versed on standards, templates, and integrations
  • Participate in account-specific meetings such as QMMs and client check-ins
  • Provide oversight for the delivery of client projects

Education:

  • Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.

Experience:

  • 4-7 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
  • Some experience in the life science industry. 
  • Previous experience working in a fast-paced, entrepreneurial environment preferred. 
  • Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus. 
  • Familiarity using SQL a plus

Skills:

  • Attention to detail and quality orientation
  • Capable of following protocols and processes
  • Strong customer service orientation
  • Ability to maintain positive rapport with diverse array of colleagues and clients
  • Able to work on multiple assignments with standard levels of supervision
  • Ability to learn and apply new skills quickly
  • Adaptability/flexibility in a changeable, fast-paced environment
  • Excellent verbal communication skills
  • Solid written communication, including the ability to effectively document technical information
  • Capable of working well in a team environment
  • Good computer skills, including proficiency in MS Office

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.


Endpoint Clinical is an equal opportunities employer AA/M/F/Veteran/Disability.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
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    • Microsoft TeamsCollaboration

Location

Nestled in the heart of San Francisco, 2 Embarcadero Center boasts a vibrant neighborhood characterized by iconic landmarks, diverse dining options, and a dynamic urban atmosphere. Public transit options are available!

An Insider's view of Endpoint Clinical, Inc.

What are some social events your company does?

Along with quarterly massages, we got to enjoy each others' company, while learning about different cultural events such as Hanukkah and Lunar New Year through shared experiences and delicious foods. Since then, our teams have worked hard to encourage mental health and wellness, as well as physical health and wellness during quarantine.

Janice

Project Manager

How do you collaborate with other teams in the company?

Part of my job as Desktop Support is to communicate with our employees frequently. We use several different methods to accomplish this. We utilize a ticketing system, MS Teams, and Go To Assist for the communications with both our office-based or remote employees. The tools we use make it easy to troubleshoot & resolve technical issues.

Jeff

Desktop Support Technician

How do you make yourself accessible to the rest of the team?

A key goal is ensuring my team is effective. We’re all essential to delivering success for our clients. I leverage the tools Endpoint provides for communication and collaboration – calls, video chats, and even in-office meetings when we can – as well as asynchronous communication methods for the global team.

John

Sr. Director of IT

How would you describe the company’s work-life balance?

We move fast and keep busy. It helps to be part of a company that prepares and cares for its people. We do that. Unlimited vacation is part of our package for FTEs, and we use multiple wellness opportunities – from meditation to supportive circles and safe space groups, to invest in personal development.

Andrea

Learning & Development - Director Operations

What are Endpoint Clinical, Inc. Perks + Benefits

Endpoint Clinical, Inc. Benefits Overview

Endpoint offers a few different benefit plan options for our employees to choose from. We also have a generous Time Off Policy, matching 401(k), and a 529 Plan!

Culture
Volunteer in local community
Open office floor plan
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Virtual Yoga
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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