Similar Jobs at Grow Therapy
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About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
Grow Therapy seeks a motivated and collaborative Learning Experience Designer who can create, deliver, and oversee learning solutions and training programs that support the success and growth of internal and external learning audiences. As a strategic resource for multiple cross-functional teams, you will partner with stakeholders and subject matter experts, eliciting training objectives and content requests, digesting and analyzing content performance, and independently building or reimagining training deliverables. You will deliver these resources in various modalities, including eLearning, virtual workshops, self-study job aids, and manuals to increase learner satisfaction, improve learner outcomes, reduce onboarding ramp times, and deflect support requests from our customer-facing teams.
What You’ll Be Doing:
- Help set the learning strategy and program vision for the Customer Operations teams to help them meet yearly priorities and ongoing development goals - this includes the learning path for each team’s onboarding and ongoing skill development.
- Apply adult learning theory and instructional design knowledge to design, develop, and implement learning solutions end-to-end. Formats include but are not limited to, eLearning, virtual instructor-led sessions and workshops, job aids, and manuals.
- Partner with subject matter experts (SMEs) and ensure knowledge is captured and transformed into effective learning solution(s) that are shared and continuously maintained.
- Partner with vendors, such as business process outsourcing (BPO) partners, to proactively design and deploy training solutions that align with their unique responsibilities, structure, and restrictions.
- Establish accountability metrics to ensure your learning strategy meets learners' needs and produces the desired business outcomes.
- Gather, analyze, and summarize feedback on training efficacy to continue improving and determining gaps in understanding, application, and satisfaction.
- Lead the administrative and technical aspects of our LMS system(s), including uploading content, creating, testing, assigning, and maintaining courses.
- Occasionally, provide assistance facilitating agent trainings
The salary range for the role is $91,000 - $118,000 USD.
You’ll Be a Good Fit If:
- You have 2+ years of experience enabling learners to achieve specific, measurable goals. Bonus points if you’ve previously worked with and understand the value of a Customer Experience, Success, or Support team in Tech, HealthTech, or healthcare administration.
- You have experience evaluating and explaining complex concepts to various audiences, such as using a new platform to complete a task, following new procedures tied to legal/policy changes, or understanding jargon-heavy topics like how copays, coinsurance, and deductibles work.
- You understand how to create, deliver, and maintain compelling enablement resources for your stakeholders. Bonus points if you’ve previously used a learning management system (LMS), such as Absorb, Articulate, or Docebo.
- You are comfortable with numbers. You’ve built metrics around the success of your enablement content and use that data to drive decisions.
- You have strong communication skills and can quickly and succinctly present your ideas to company leaders.
- You are biased toward action and care about delivering results and meeting deadlines.
- You are curious, action-oriented, and excited to empower others through robust instructional resources and varied learning curricula.
- You are self-motivated, eager to learn, and are comfortable with ambiguity.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Wellness Stipend
- In-office meals and snacks
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey here.
By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact [email protected] you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact [email protected]. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.
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