Legal Operations Specialist

About the Role: 

We’re excited to welcome a Legal Operations Specialist to our growing team at Mercury! As the third member of our Legal Operations team, you will play a pivotal role in managing the foundations that keep our Legal department running smoothly, and you’ll have the opportunity to make a real, lasting impact as we scale. 
You’ll manage day-to-day operations, lead key Legal team projects, streamline workflows, and bring   structure to our systems and processes. This is the perfect role for someone who thrives on creating order, loves making things more efficient, and finds joy in helping others to do their best work.
If making big things happen with a small-but-mighty team sounds like your kind of adventure, we'd love to hear from you and create something amazing together!

What You’ll Be Doing:

Operations 

• Serve as the first point of contact for all Legal and Legal Ops requests- responding when possible, or gathering key details and routing them to the appropriate team member.
• Keep Legal humming by coordinating team agendas and meetings, and tracking Legal’s software subscriptions and renewals.
• Manage updates to our external facing legal terms (e.g. Terms of Service, Privacy Policy).

Knowledge & Records Management

• Maintain and improve our SOPs, playbooks, and internal documentation so information is accurate, accessible, and easy to navigate.
• Keep records, trackers, and files organized and up to date, supporting consistency and compliance across the team.

Project Management 

• Lead team-wide initiatives such as team feedback cycles, OKR planning and tracking progress, and technology implementation. 

Finance & Outside Counsel Management 

• Help onboard new firms to our e-billing software, create new matters for billing, and enforce Mercury’s engagement letters and timekeeper rate approvals.
• Address invoicing questions and coordinate with internal teams to resolve issues.
• Enforce Mercury engagement letters, billing guidelines and pricing discounts. 

Technology & Innovation

• Manage updates, troubleshooting, and vendor relationships for our legal tech stack to ensure tools run smoothly for the team.
• Train the team on tools and optimize usage.
• Identify opportunities to automate or streamline workflows.

Training & Development 

• Onboard and train new members of the Legal team, including attorneys and operations staff.
• Create helpful resources and deliver ongoing training so team members can confidently navigate our systems and processes.

Qualifications

• 2+ years of experience in Legal Operations, as a paralegal, or similar role within an in-house legal department or law firm.
• Proficiency with productivity and legal tech tools (Slack, Google Suite, DocuSign, Adobe, SimpleLegal, Zip, Zendesk, and contract management software).
• Proven project management skills and comfort collaborating cross-functionally.
• Excellent organizational skills, attention to detail, and the ability to manage many moving pieces at once.
• Clear and confident communication skills.
• Operates well with autonomy and in ambiguous situations, without needing highly defined tasks. 

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $144,600
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $115,700 - $130,100
• Canadian employees (any location): CAD $121,500 - $136,700

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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