Localization Operations Specialist

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started.

As a Localization Operations Specialist on the Managed Services team, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. We are looking for a hire based on the US East Coast at this time. 

• Act as your clients' embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts. 
• Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients' localization programs.
• Design and optimize localization processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable.
• Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks.
• Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency.

• At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment
• Solid understanding of localization file formats, content types, and CAT/TMS tooling
• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
• Experience coordinating with cross-functional teams across engineering, QA, and vendor management
• Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
• Strong written and verbal communication skills

Preferred but not required

• Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ)
• Experience supporting enterprise or SaaS clients in an operational or customer-facing role.
• Fluency or working proficiency in a second language
• Interest in language, technology, or global content strategy

• Accountable. You take full ownership of your accounts, addressing issues promptly and documenting root causes and preventative actions for future improvement.
• Customer-Focused. You understand that client deadlines and requirements are real business commitments and consistently approach them with urgency, accountability, and care.
• Adaptable. You adjust effectively to changing scope, priorities, and unexpected client inputs without losing focus or execution quality.
• Communicative. You proactively stay ahead of client needs by sharing status updates, surfacing risks early, and contributing insights, guidance, and best practices.
• Process-Driven. You adhere to established processes while actively identifying opportunities to improve efficiency and consistency.

• Freedom 🏡 - we are remote-first
• Growth  - an opportunity to learn and advance your career
• Wealth 💰 - we offer competitive salary and 401(k) + company match
• Wellness - health insurance; free medical plan for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture 🤝 - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

The United States total pay range for this role is $60-70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

We use E-Verify platform for work authorization verifications.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.