Prepares localization project quotes, calculates turnaround times, follows up to improve acceptance rates, monitors client satisfaction, identifies sales opportunities, and supports account retention. Advises clients on project management and costs, coordinates project information with Project Managers, improves quoting workflows, tracks commercial KPIs, and ensures accurate financial and billing information is recorded in project systems.
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Job Responsibilities:
The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist
- Prepares quotes and calculates turnaround times for clients (administrative management).
- Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
- Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.
- Detects new sales opportunities bringing add-on business and retaining existing accounts.
- Discusses and plans sales strategies for existing clients with the Business Developers.
- Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
- Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
- Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
- Communicating project information to necessary parties in a clear, concise and professional manner.
- Conveying specific client requests effectively to Project managers.
- Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule...
Education:
Essential: Middle or higher-level vocational training in administration or university degree Desirable: Master's degree
Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields
Skills & Knowledge:
Essential: Fluent in English
Desirable: Knowledge of other language Essential: Total Command of Microsoft Office
Desirable: Knowledge of MEMOQ, SDL and FineReader
Additional Job Details:
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