As a Logistics Coordinator at HONK, you'll manage vehicle logistics, ensure timely delivery, communicate with stakeholders, resolve issues, and support special projects, all in a remote setting.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.
The Logistics team specializes in logistics-oriented tasks, encompassing secondary services, transportation, high-priority requests, and customized pilot programs designed to assess viability and scalability. The team is responsible for coordinating all necessary logistics to ensure that vehicles are transported with optimal timeliness, organization, and cost efficiency.
As a Logistics Coordinator, your responsibilities will include ensuring the timely and efficient delivery of vehicles, with a particular emphasis on secondary services and other logistics-related tasks, including chats and calls. You will manage and oversee service completion, ensuring all assignments are executed seamlessly and effectively. This role necessitates the proactive resolution of escalated issues while maintaining consistent communication with customers, service providers, and insurance adjusters.
Responsibilities
- Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
- Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
- Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes.
- Identify problems, propose solutions, and collaborate effectively with team members.
- Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary.
- Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters.
- Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution.
- Provide support for special projects as required.
Preferred Experience
- Experience in a customer-facing environment, resolving issues over the phone.
- Exhibit exceptional empathy and understanding toward HONK customers, clients, co-workers, and partners.
- The ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
- Possess leadership qualities, including the ability to articulate operational methodologies and a desire to foster team excellence.
- Able to professionally handle high call volume from customers and partners, and maintain composure under pressure
- Commitment to team success and advocacy for HONK’s brand and culture.
Additional Requirements
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
Top Skills
Internet Connection
Similar Jobs
Events • HR Tech • Insurance • Business Intelligence • Consulting • Cybersecurity • Big Data Analytics
The Logistics Coordinator will oversee logistics operations, ensuring timely delivery, analyzing data for improvements, and collaborating with teams and partners.
Top Skills:
Transportation Management Systems (Tms)Warehouse Management Systems (Wms)
Retail
The Logistics Coordinator will manage day-to-day parcel shipping operations for direct-to-consumer and drop-ship channels, monitor shipping KPIs, and resolve fulfillment issues.
Top Skills:
Amazon Seller CentralErpExcelNetSuiteShopifyTiktok ShopWms
Logistics
The Logistics Coordinator monitors live shipments, escalates issues, communicates with clients and carriers, and assists with administrative tasks.
Top Skills:
Logistics Management SoftwareMS Office
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
