About Million Dollar Baby Co.
Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children’s furnishings ranging in style, aesthetic, and price, while carrying some of the industry’s most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel.
Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We’re proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We’ve also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment.
At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values:
• Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness.
• Make an Impact, Drive Results — focus on meaningful work that moves families forward.
• Deliver a “Wow” Customer Experience Every Time — every detail matters.
• Strive for Continuous Improvement & Learning — keep growing, keep getting better.
• Cultivate Quality Conversations — communicate honestly and thoughtfully to build trust.
Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive “Best Place to Work” awards, one of the best workplaces by “Built in LA”, a 4.6 rating on Glassdoor, and 13 years on the Inc. 5000 Fastest Growing Companies list — recognitions that reflect the heart of who we are and the community we’re proud to build. We’d love to talk to you!
- Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary. Notifying retailers and management of any shipping issues, addressing shipping errors and discrepancies as they arise.
- Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs. Ensuring all shipments are processed and shipped within our internal SLAs
- Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience, issuing Return Merchandise Authorization (RMA), issuing call tags and or processing parts replacement orders
- Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks with the goal of maximizing our claims win rates.
- Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders and shipment preparation, including creating payment requests
- 1-2 years of work experience
- Extreme attention to detail – you triple check all emails and deliverables and take pride in getting it right the first time
- Super organized – never let anything slip through the cracks, time management is your forte, and you are not shy about following up with internal or external stakeholders
- Effective verbal and written communication skills – communicate to be understood in a concise and clear manner, bring a point of view
- Strong analytical skills – use logical structuring in understanding problems and in creating solutions, don’t rely on others to tell you what to do
- Adaptable and flexible – priorities change on a daily or hourly basis, you can pivot, adjust your schedule and re-focus
- Team-oriented -- you jump at the chance to help a team member when assistance is needed
- Intermediate Excel skills
Our Benefits:
- 100% of your health, dental and vision insurance monthly premiums paid by us!
- Flexible PTO because we respect the need for work/life harmony
- Company matching 401(k)
- Vacation reimbursement and health & wellness subsidy programs
- Tuition reimbursement
- Matching charitable donations to the nonprofit organization of your choice
- Company-wide monthly celebrations - lunch is on us!
- Dog-friendly workplace, yes! You can bring your best friend to work
- Free MDB Co. swag + generous employee discount on products
At Million Dollar Baby Co., we’re passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.
Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process.
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