Easy Apply
Easy Apply
The Manager of Client Success leads and develops a team to provide exceptional client service, fostering relationships and driving revenue growth through strategic advice and data analysis.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
The Manager of Client Success will lead a team of Client Success Managers in providing industry-leading customer service and acting as trusted advisors to the clients that use our platform in a self-serve capacity. Your team will work with hundreds of clients through all aspects of the customer lifecycle, delivering high-impact consultation and support to help them achieve their business objectives, and grow their spend on the StackAdapt platform. Reporting to the Vice President of Client Services, you will drive efficiencies, improve business performance, foster long-lasting client relationships, design the next generation of service at StackAdapt.
The ideal candidate for this role is highly data-driven, customer-focused, and passionate about driving great results for clients, efficiently. They will create industry-leading support practices, drive revenue growth, and deliver world-class customer experiences at scale. Success in this role will require adaptability, creative problem-solving, and a growth mindset.
StackAdapt is a remote first company, however for this position we are prioritizing candidates located in the Pacific or Mountain time zones within Canada or the United States.
What you’ll be doing:
- Lead, develop, and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets.
- Partner closely with Inside Sales to develop a world-class onboarding program.
- Act as a trusted advisor to clients, providing guidance and strategic advice to help them achieve their business objectives.
- Drive efficiencies through automation to enable excellent service at scale.
- Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders.
- Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement.
- Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores.
- Serve as a client advocate within the company, championing their needs and priorities.
What you’ll bring to the table:
- Extensive media experience and programmatic knowledge.
- 3+ years of experience managing a client-facing team and growing revenue.
- Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration.
- Willingness to lead from the front, with a proven ability to inspire and energize teams.
- Passion for mentorship, team development, and creating a culture of excellence.
- Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
- The ability to simplify and communicate technical concepts and platform-based knowledge.
- Strong interpersonal, verbal and written communication skills.
- Proven ability to lead strategic planning, cross-team initiatives, and operational improvements.
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
G2 Top Software for 2026
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
To learn more about our privacy practices, please see our Privacy Policy.
#LI-REMOTE
Top Skills
AI
Programmatic Advertising
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Customer Success Manager oversees a customer portfolio to drive business outcomes and product adoption, ensuring client satisfaction and technical health while resolving issues efficiently.
Top Skills:
AIServicenow
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
As a Customer Success Manager II, you will manage customer relationships, ensuring value from cloud services, tracking performance, and advocating for customer needs.
Top Skills:
Cloud ComputingIt InfrastructureManaged ServicesSalesforceServicenow
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Customer Success Manager II, you will drive customer engagement, maintain relationships, and lead initiatives to ensure high product adoption and customer satisfaction across a regional Mid-Market segment.
Top Skills:
Google SuiteMS OfficeSalesforceSlack
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
