Manager, Client Success

Apply today to join Coreforce, where your Client Success expertise makes a real impact.  

Join Our Team as a Manager, Client Success

Company: Coreforce
Location:  Remote  
Job Type: Full-time
Salary: Based on Experience

Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Manager, Client Success – Build Your Career with Purpose

Join Coreforce and use your customer success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here:

• 15 PTO days + floating holiday
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.   
• Annual bonus and tuition reimbursement
• Career growth in a fast-growing, mission-driven company
• Collaborative, purpose-driven culture

Responsibilities:

• Establish and implement short and long-range goals, objectives, policies, and operating procedures consistent with Coreforce’s strategic business plan.
• Play a hands-on, direct role in driving client satisfaction through enhanced interactions, including leading meetings and helping to close renewal and upsell deals.
• Recruit, hire, and manage a high-performing Account Management, Client Specialist, and Client Experience team.
• Conducts performance evaluations, provides feedback, and manages terminations in accordance with company policies and legal regulations.
• Develop the strategy and priorities across the client base.
• Understand and drive a solution of sales methodology to the client base.
• Clearly articulate and differentiate our value proposition to executive decision-makers.
• Ability to craft solutions that meet business goals based on client interaction.
• Analyze technical support issues, client feedback, and recommend new strategies to drive higher satisfaction.
• Understand the product in depth and communicate product differentiation to the client base.
• Capability to create and take advantage of self-generated opportunities.
• Collaborate with internal departments (sales, marketing, product management, and engineering) to ensure that campaigns align with product launches and client needs.
• Research, plan, and incorporate insightful talking points for potential business development opportunities within the geographical region.
• Build trust and cultivate solid relationships with clients to drive client satisfaction. 
•  Be a player/coach with an annual quota target of renewal and upsell bookings for assigned regions.
• Perform industry and market research to understand what our client base has interests and desires.
• Review current strategies and go-to-market plans for weaknesses and develop solutions within budget constraints.
• Travel and attend trade-related events throughout the year, as needed.
• Travel and attend customer meetings as needed.
• Brainstorm fresh ideas with senior management.
• Perform other related duties assigned by management

• Bachelor’s Degree in Business Administration or a related field or equivalent experience is required. 
• Must have managed people
• Must be in public safety or similar industry,
• Must have experience with software company
• Solid track record of delivering long-term renewal contract bookings that lead to profitable revenue growth.
• Knowledge of sales-related business practices.
• Proficient with sales-related software programs, such as HubSpot or Salesforce.
• Proficient with support-related software programs, such as Zendesk.
• Demonstrate a history of building successful client satisfaction-focused teams.
• Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients.
• Time management and organizational skills to plan and execute both large and small renewal, add-on and upsell sales campaigns and initiatives.
• Strong leadership and consensus-building skills to motivate team members and manage conflict.
• Track record and capability of evaluating and subsequently growing client satisfaction teams from initial hire to a national organization.
• Proven ability to perform in high-visibility, high-growth environments.
• Must be a team player, give and take constructive feedback.
• Excellent interpersonal and collaboration skills.
• Strong communication and presentation skills.
• Creative, energetic, and self-driven.
• Must be able to adapt to change and willing to take on new challenges, ready to roll up their sleeves and do whatever it takes to get the job done.
• Must be highly organized with outstanding time management skills.
• Significant travel as needed and required.
• Maintain high levels of client satisfaction.
• Consistently achieve monthly team goals (renewal percentages and growth attainment)

Coreforce is an equal opportunity employer committed to diversity and inclusion.