Manager, Customer Engagement Operations

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
 

The Manager, Customer Engagement Operations will primarily focus on Ad Boards & Consulting Engagements. This person will support the planning, coordination, and execution of advisory board and consulting engagements across the organization. This role helps build and maintain processes, ensures compliance with internal policies, and partners closely with cross functional teams and external vendors. The ideal candidate brings strong project management skills, curiosity for process improvement, and a willingness to learn in a highly regulated environment.

Key Responsibilities

Operational Support & Process Management

• Support the end‑to‑end process for advisory board and consulting engagements (planning, logistics, documentation, close‑out).

• Maintain and update SOPs, templates, and process documentation, ensuring workflows stay accurate and compliant.

• Partner with cross‑functional teams to ensure timely reviews, approvals, and information flow.
   

Innovation & Efficiency

• Contribute to process improvements that streamline operations and enhance efficiency.

• Identify areas where new tools, templates, or workflows could improve quality or reduce turnaround times.
   

Cross‑Functional Collaboration

• Work closely with Marketing, Medical, Compliance, Legal, Procurement, Finance, and IT partners to support accurate and compliant execution.

• Communicate clearly and confidently with internal and external stakeholders, distilling operational details into simple, actionable updates.
   

Vendor & Partner Coordination

• Support day‑to‑day coordination with external vendors (logistics, med‑comms, production partners).

• Ensure vendors follow established compliance requirements and provide accurate documentation.
   

Financial & Documentation Management

• Assist with backend financial processes, including work orders, purchase orders, invoicing, and accrual tracking.

• Maintain complete and audit‑ready documentation across all engagements.
   

Compliance & Policy Adherence

• Operate within a compliance‑heavy framework; learn and apply policies related to HCP interactions, FMV, transfer‑of‑value, and documentation standards.

• Flag issues early and uphold strict adherence to internal and external regulations.
   

Basic Qualifications:

• 6+ Years with BS/BA
  OR
• 4+ Years with MS/MA
   

Preferred Qualifications:

• 6+ years of experience in pharmaceuticals, healthcare, consulting, operations, project management, or a similar regulated environment.

• Strong organizational, planning, and project management skills.

• Excellent written and verbal communication; able to deliver clear, concise messaging.

• Experience working with cross‑functional teams and/or external vendors.

• Comfortable managing multiple tasks, timelines, and details with accuracy.

• Financial process exposure (POs, invoices, accruals) is a plus.

• Detail‑oriented and comfortable navigating compliance‑driven processes.

• Strong communicator with the ability to simplify complex information.

• Proactive problem solver with curiosity for improving workflows.

• Collaborative teammate who builds trust and works well in a matrixed environment.

• Adaptable learner who can quickly absorb new systems, policies, and processes.

People Leader Accountabilities:

•Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the

way they manage their teams.

•Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current

performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and

realize their purpose.

•Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding

them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem

 

The salary range for this position is: $136,340.00 - $176,440.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the  legal duty to furnish information; or (d) otherwise protected by law.
 

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.