Manager, E-commerce Operations (Contract - Onsite)

The Role:

We are seeking an experienced Manager, Ecommerce Operations, for a project based assignment, to drive operational excellence, project execution, and cross-functional coordination for a rapidly scaling omnichannel ecommerce business. This role blends operational leadership, project management discipline, and technical fluency to support and optimize ecommerce systems, workflows, and partner operations across the digital business. The ideal candidate is a highly organized and analytical operator with experience managing ecommerce operations, digital systems, fulfillment workflows, and cross-functional initiatives in fast-paced retail environments. You will oversee operational KPIs, support systems and integrations, improve operational processes, and collaborate closely with internal stakeholders across Ecommerce, IT, Retail, Logistics, Marketing, Creative, and Finance. This role is ideal for someone who thrives in evolving environments and can elevate execution, operational efficiency, and team collaboration across ecommerce operations.

Key Responsibilities:

• Own daily ecommerce operational KPIs including order flow, returns, cancellations, and fulfillment quality
• Identify root causes of operational issues and propose process improvements and strategic solutions
• Maintain and improve SOPs across ecommerce networks including internal ecommerce channels, private sale operations, fulfillment workflows, customer service processes, fraud and payment workflows, and system operations
• Monitor top-level 3PL and SLA performance and collaborate with warehouse partners to improve operational efficiency
• Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning

• Drive cross-functional ecommerce initiatives, ensuring timelines, documentation, follow-ups, and execution remain on track
• Coordinate across IT, Logistics, Retail, Marketing, Creative, and Finance teams for ecommerce-impacting projects
• Manage Jira boards, issue tracking, sprint documentation, and communication between ecommerce, IT, and third-party vendors
• Support creation of tech stack roadmaps and operational documentation

• Maintain working knowledge of platforms including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce, ShipStation, Celigo, Klaviyo, Nosto, Gorgias, and related ecommerce systems
• Configure operational settings within Shopify Plus including apps, workflows, rules, and troubleshooting
• Manage API connectivity from a functional and operational perspective, identifying issues and coordinating resolution with IT and vendors
• Support rollout of new systems, integrations, and platform enhancements

• Manage and support the Ecommerce Operations Coordinator through coaching, development, and performance management
• Provide operational guidance and support to customer service operations to ensure efficient customer experience workflows
• Foster a collaborative and high-performance operational culture

Required Qualifications:

• 6–8+ years of experience in ecommerce operations, digital operations, or ecommerce project management
• Experience supporting Shopify Plus operations and ecommerce system integrations
• Strong understanding of fulfillment operations, 3PL workflows, and omnichannel ecommerce concepts
• Ability to manage complex cross-functional projects end-to-end
• Strong analytical mindset with forecasting and operational planning experience
• Exceptional documentation, process mapping, and communication skills
• High level of professionalism, organization, and operational ownership
• Ability to work effectively in fast-paced and evolving environments

Nice to Have:

• Experience with luxury or premium retail brands
• Familiarity with platforms such as Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce
• Experience supporting customer service or CX improvement initiatives
• Experience supporting DAM, CRM, or clienteling system implementations

Location:

• Hybrid - Downtown LA (4 days a week on-site)

*Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of an employment Visa at this time