The Manager of Event Operations oversees the execution of monthly events, manages branded merchandise, and analyzes operational data to enhance event strategies and optimize member experiences.
What is Bilt?
Bilt is the membership for where you live, transforming rent and mortgage payments into valuable rewards while connecting members with exclusive benefits in their neighborhood.
With every on-time rent or mortgage payment, Bilt Members earn Bilt Points – the industry's most valuable and flexible points currency. They can transfer their points 1:1 to their favorite airlines or hotels with our industry leading travel program, use them for future rent payments, redeem for everyday purchases, or save them for a down payment on a home. Plus, unlock exclusive rewards on the 1st of every month with Rent Day®.
Bilt Members get even more value at their favorite local spots with exclusive Neighborhood Benefits™ at local restaurants, fitness studios, pharmacies, on Lyft rides, and more–over 45,000 merchants nationwide. When they use any linked card with our neighborhood partners, they’ll earn Bilt Points and access special experiences including complimentary items, member events, and more.
While Bilt Members can use many payment methods to earn points and access their benefits, Bilt has a suite of 3 cards offering the richest rewards in the market - and the first and only card suite that lets you pay rent and earn points without the transaction fee.
What’s the role?
The Manager of Event Operations at Bilt owns the operational backbone of our monthly experiences and merch (branded materials). This includes reporting out on and providing data-driven insights around how to optimize our repeatable programs. This role partners closely with both of our Senior Managers of Events & Experiences to ensure 1) are events are efficient, scalable, and impactful for members and 2) we have quality control for all branded merchandise. You’ll support event teams by using data and operational rigor to help scale both experiences and swag programs without increasing budget.
In this role, you will…
Improve Event Operations & Execution
- Support the expansion of Bilt’s Rent Day experiences (currently Comedy, Dining, and Brekkie) into additional cities and venues, identifying efficiencies and scalable operational models without increasing budget.
- Manage event tech tools, registration platforms, guest lists, and on-site operational workflows to ensure seamless member experiences.
Lead the Management of Company-Wide Swag
- Oversee vendor management for all branded merchandise (swag) and gifting operations
- Manage the fulfillment of branded materials and gift packages to members and partners
- Work closely with our Senior Manager of Events to improve the collection operations, including quality control procedures and standards
- Develop and maintain robust tracking systems for inventory and fulfillment processes
- Maintain inventory tracking systems for all branded items and gifting initiatives
Own Operations for the Bilt Collection
- Own all sourcing, manufacturing, and fulfillment operations for items in the Bilt Collection, our in-app shop for bilt branded items and collab items
- Work across team to procure Bilt branded items to offer to Bilt Members
- Work with partners on monthly basis to offer special edition items to Members as part of ongoing Rent Day campaigns, owning all fulfillment and operations associated with getting items in Members’ hands
Own Reporting, Analytics & Insights
- Build and own post-event reporting, including attendance, engagement, cost efficiency, and qualitative feedback, to assess performance against goals.
- Analyze data to identify trends, opportunities, and areas for improvement across markets, formats, and venues.
- Effectively tell the story of how Bilt is showing up in each market; how we are positioning ourselves to members, what is resonating, and where we can be more efficient and effective.
- Create clear, actionable recaps and dashboards that translate data into insights for cross-functional partners and leadership.
Provide Program Optimization & Strategy Support
- Proactively identify opportunities to improve the Rent Day program, from operational efficiencies to experience enhancements.
- Serve as a thought partner to the Senior Manager of Events in refining event strategy and evolving our monthly programming.
- Support exploration and development of new event verticals (e.g., live music, bespoke dining, fitness) by assessing operational feasibility, cost implications, and scalability.
- Partner cross-functionally with Marketing, Partnerships, Product, and Member Experience teams to ensure events align with broader brand and member goals.
In terms of qualification, we're seeking...
- 4-6+ years of experience in brand operations, event management, or related fields.
- Strong experience in vendor management, budgeting, and logistical planning.
- Demonstrated experience managing cross-functional teams and delivering premium experiences.
- Excellent organizational, problem-solving, and project management skills.
- Ability to work in a fast-paced environment, handling multiple projects with tight deadlines.
- Exceptional attention to detail and a creative eye for branded experiences.
- Strong leadership and communication skills, with the ability to influence and inspire teams.
Benefits:
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for a Manager, Event Operations is $60,000 - 80,000 and will be eligible for equity and an annual performance-based bonus.
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