Manager, Onboarding Department

Hybrid: San Francisco, Salt Lake City, or New York City

Enable Internet businesses to sell across borders

We're tackling a key challenge for all Internet businesses today: navigating the changing landscape of tax. In the last few years, software businesses have gone from not having to worry about sales tax, to needing to monitor their exposure, calculate local sales tax rates, and file returns in over 20+ US states and many countries worldwide.

So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.

Anrok connects with billing and payment systems to automate sales tax compliance end-to-end. We have raised over $100M from leading investors like Sequoia, Index, and Khosla Ventures.

We're seeking an experienced leader to build and manage our Onboarding function as we scale our customer base and expand our enterprise offerings. As Manager of the Onboarding Department, you'll lead a team of onboarding managers responsible for guiding our most valuable customers through their implementation journey. You'll be instrumental in defining our onboarding strategy, optimizing processes, and ensuring exceptional customer experiences that drive long-term value.

This role reports to the Head of Activation and works closely with Sales, Solutions Engineering, Tax, and Customer Success teams to ensure seamless customer transitions from sale to successful platform adoption.

• Build, lead, and scale a high-performing team of Onboarding Managers serving SMB through enterprise accounts

• Develop career frameworks and coaching that elevate team capabilities in enterprise customer management, project coordination, and technical execution

• Establish performance metrics and conduct regular reviews to drive continuous team development and excellence

• Design and implement scalable onboarding processes that accelerate time-to-value while maintaining exceptional customer satisfaction

• Lead continuous improvement initiatives informed by data analysis, customer feedback, and cross-functional insights

• Serve as an escalation point for complex customer issues, coordinating across senior leadership, sales, solutions engineering, business operations, and product teams to drive resolution

• Champion the voice of the customer in leadership discussions and strategic planning, translating onboarding insights into product roadmap priorities and process improvements

• Create and maintain comprehensive onboarding playbooks, training materials, external collateral, and best practice documentation

• Drive customer adoption and early value realization during onboarding to establish strong retention foundations

• 5+ years leading customer-facing SaaS teams, including 2+ years managing and scaling onboarding/implementation teams from 5 to 15+ people

• Proven success managing enterprise implementations ($100K+ ARR) and improving key metrics (time-to-value, completion rates, NPS) through process innovation

• Strong executive presence with ability to influence cross-functionally and engage confidently with C-suite customers and internal leadership

• Deep expertise in SaaS implementation methodologies, project management, and tools (Salesforce, customer success platforms). Knowledge of sales tax and fintech space is a plus.

• Data-driven leader who combines customer insights with analytics to inform strategic decisions

• Customer-obsessed with strategic thinking, operational rigor, and comfort-building processes in ambiguous, high-growth environments

• The equity upside of an early-stage startup with the product-market fit of a later-stage company

• Competitive base salary range: $160,000 - $200,000, depending on experience and location

• Daily lunch and snacks for those working out of our office hubs

• Medical, dental, and vision insurance covered 100%

• One Medical membership covered, flexible sick benefits, and more

• Annual learning and development stipend for books, online courses, and conferences

• Annual team off-sites and in-person opportunities around our growing Anrok hubs

• Home office setup stipend to ensure you have the equipment you need to thrive at work

• Leadership development opportunities as we scale the organization

At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week. This role may require occasional travel (10-15%) for team meetings, customer visits, and company events.