Manager, PEO Payroll Implementations

This role offers the opportunity to manage a critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global teams. You’ll oversee complex HR, payroll, and compliance environments across multiple states and industries in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global business.

• 5+ years of PEO Payroll end to end experience with all states.
• 5+ years of PEO Payroll Customer Implementation experience in a SaaS environment.
• 5+ years team management or customer account management or equivalent experience.
• Advanced knowledge in implementing customer’s payroll structure in multiple states to ensure statutory compliance.
• You are passionate about leading and growing a team.
• Strong knowledge of creating standard operating procedures.
• Critical problem-solving abilities with excellent and empathetic communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
• Proficient in using Google Sheets and working in a MacBook Pro environment.
• Not required but is considered a plus if you have a working knowledge of Monday.com, Zendesk, Notion, Slack, Salesforce and Worklio.
• You understand the need and idea to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• Required: You must write and speak fluent English.
• Demonstrates strong automation and AI capabilities

• Lead, Manage & Hire a nationally distributed team of PEO Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
• Own the end-to-end PEO Customer Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
  • develop and implement detailed standard operating procedures
  • ensuring detailed government payroll compliance regulations are documented
  • develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
  • track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
  • identify opportunities for efficiencies in the product that create a better user experience.
• Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
• Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
• Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Benefits, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with PEO payroll regulations.

• You'll report to: Director, Global Payroll Implementation & Experience
• Team: Global Payroll Implementations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; United States 
• Start date: As soon as possible

1. Interview with recruiter
2. Interview with team members
3. Interview with Director, Global Payroll Implementation & Experience
4. Bar Raiser Interview
5. Prior employment verification check