Manager, Product Data Operations

Responsibilties

Master Data & Application Onboarding

· Own the end-to-end onboarding of new products, formulas, packaging, and SKUs — managing the full process from intake through launch, ensuring items are set up accurately, on time, and to standard across our systems.

· Define and maintain master data standards, hierarchies, attributes, and naming conventions across materials, formulas, packaging, suppliers, and trade items.

· Partner with business stakeholders to translate requirements into clean, governed data structures in SAP/NetSuite and adjacent systems.

· Build and operationalize onboarding playbooks, checklists, and SLAs so that new item setup is fast, accurate, and repeatable.

· Identify and resolve data quality issues at the source; establish metrics and reporting to monitor data health.




PLM Ownership

· Lead the day-to-day operation and continuous improvement of our PLM platform (Centric and/or Specright), including spec management, formulation, packaging, and regulatory data flows.

· Drive PLM process design — from concept/ideation through commercialization — ensuring PLM is the single source of truth for product specifications.

· Manage integrations and data handoffs between PLM and SAP/ERP, ensuring data consistency across the product lifecycle.

· Act as the business owner for PLM configuration changes, enhancements, and user enablement in partnership with IT.




Leadership & Team Management

· Manage a team of 1–2 master data / PLM analysts; set goals, coach, and develop talent.

· Set the team's roadmap and priorities in alignment with business cycles (launch calendars, seasonality, ERP migrations).

· Build credibility as a player-coach — willing to execute directly when needed while building scalable process for the team to run.




Process & Ambiguity

· Thrive in undefined space: when a process doesn't exist, you create it. When it exists but is broken, you fix it.

· Drive cross-functional alignment across R&D, Supply Chain, Regulatory, Quality, Commercial, and IT to remove blockers and move work forward.

· Communicate clearly upward and outward — translating data and system complexity into decisions executives and partners can act on.

Requirements

Required

· Proven experience in master data management and/or application onboarding in a cosmetics, CPG, or related consumer products environment.

· Hands-on experience with a PLM system — Centric and/or Specright strongly preferred.

· Working knowledge of ERP/master data systems (e.g., SAP or NetSuite) to support product setup and ongoing item maintenance — including creating and updating product records, BOMs, and related data across our systems.

· Advanced Excel skills.

· Demonstrated ability to drive process definition and standardization in a cross-functional setting.

· Comfort navigating ambiguity and leading through change, including periods of organizational or systems transition.

· Leadership experience or clear readiness to step into people management — mentoring, coaching, or formally managing others.

· Strong communication and stakeholder management skills; able to influence without authority.




Strongly Preferred

· Experience scaling a master data from early/immature state to a governed, auditable operation.

· Exposure to product commercialization lifecycles in cosmetics or regulated CPG (formulas, claims, regulatory specs).

· Familiarity with data governance frameworks and master data quality metrics.

· Experience partnering with IT on system implementations, enhancements, or integrations.