Manager, Revenue Operations

Location: San Francisco, CA or Newark, NJ

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We are looking for a Builder and Architect to serve as our Manager of Revenue Operations. This is a Full-Time opportunity based in the United States. Ideally New Jersey or San Francisco. You will be the strategic right hand to the Head of GTM, responsible for turning our sales data into a competitive advantage. You will partner with our Central Ops and BizAps teams to own the "Source of Truth" (Salesforce), the compensation engine and the territory design. You are not just an analyst; you are an operator who enforces process and accountability.

Key Responsibilities:

• Salesforce Infrastructure: Contribute in working cross-functionally in ensuring our CRM is the central source of truth for our sales team. Help Implement territory mapping, auto-attribution logic, and partner tiering.

• Compensation Administration: Own the "Commission model." Ensure accurate, timely payouts based on strict attribution rules.

• Forecasting & Reporting: Transform our forecasting from "gut feel" to "data science." Deliver weekly dashboards on Pipeline Velocity, CAC, and Rep Yield.

• Tech Stack Management: Evaluate, implement, and manage sales tools (e.g., Maps, Outreach, ZoomInfo).

The Requirements:

• 5+ Years RevOps Experience: Must have experience in a high-growth startup environment (Series A/B preferred).

• Salesforce Administrator Certified: Deep technical expertise in SFDC architecture, flows, and validation rules.

• Analytical Rigor: Expert in Excel/SQL. Ability to model complex territory scenarios and compensation plans.

• Cross-Functional Diplomat: Ability to tell a Sales Director "No" when the data doesn't support their request, and work with Finance to ensure unit economics hold.

• A Bachelor's Degree or equivalent 4-year degree in a related field.

Our Values

• Families First: Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

• Urgency with Precision: Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

• Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

• Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

• Driven to Redefine What’s Possible: We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.