Manager, Salsify Services

• Develop and execute strategies to drive revenue growth for Salsify support services, aligning with overall organizational goals and objectives. Strategies should include both new business as well as the retention and expansion of existing contracts.
• Act as a subject matter expert and provide pre-contract support to the sales team as a key technical resource, addressing client inquiries, concerns, and technical requirements.
• Assist in contract negotiations, reviewing terms and conditions, providing insights, and making recommendations to ensure alignment with service capabilities and client expectations.
• Collaborate and provide training to the sales team to develop and refine commercial service packages to effectively communicate and position our offerings to prospective clients.
• Stay updated on industry trends, market dynamics, and competitive landscape to identify new opportunities for service package enhancements and differentiation.
• Foster strong relationships and partner with Salsify to identify and evaluate potential capabilities, technologies, and resources to boost team performance and productivity
• Act as the first point of contact for Salsify client escalations, providing guidance and support to direct reports resolving issues and ensuring client expectations are met.
• Track the progress and utilization of hours against client contract obligations and ensure that we’re on track to fulfil hours before contract end, or that team members are proactively suggesting ways to utilize hours to drive impact for clients.
• Lead and drive continuous improvement initiatives within your area of ownership, identifying opportunities to streamline processes, drive efficiency, and improve operational performance
• Actively participate in leadership team meetings, contributing ideas, perspectives, and solutions to drive positive outcomes and address challenges or opportunities within the organization.
• Build relationships across the leadership team and organization to advocate effectively for your team’s needs and to understand how your team can support cross-functional client contracts.  
• Lead and manage a team of solutions architects by setting clear performance expectations and goals for team members, conducting regular check-ins, evaluating performance, and providing consistent feedback to drive individual and team success.
• Own and maintain onboarding and ongoing training materials that effectively introduce new hires to the organization, departmental processes, and build the Salsify skills required to service clients.
• Support tracking team member workload capacity, track contract hour utilization, assign account team members to new contracts, transition accounts as needed, and provide rationale for incremental hiring requests. 

• You have 3-5 years of experience managing Salsify clients and relationships 
• You have experience leading and managing a high performing team- you're comfortable with providing coaching and feedback to team members as they grow and develop
• You are able to assess gaps and allocate resources 
• You can work cross-functionally with technical and non-technical teams across all levels
• You have exceptional communication (written and verbal) and presentation skills
• You have phenomenal organizational skills and can prioritize many ongoing tasks at once
• You have strong critical thinking, conflict resolution, and problem-solving skills
• You thrive in a fast-paced environment
• Experience within eCommerce, digital marketing, or CPG is considered a strong asset

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check
• Learn more about us here: Life at Flywheel

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.