Managing Director, Global Head of Digital Workplace

About this role

BlackRock

 

Managing Director, Global Head of Digital Workplace

Location: New York

About BlackRock

BlackRock is one of the world’s leading asset management firms, committed to helping investors build better financial futures. We bring together the best of technology and investment expertise to deliver innovative solutions across markets and geographies.

Position Overview

 

The Global Head of Digital Workplace will own the end-to-end employee technology experience, ensuring that the tools, platforms, services, and support capabilities enabling BlackRock’s workforce are intuitive, resilient, frictionless, scalable, and aligned with the firm’s evolving business needs. This leader will also develop and implement, in collaboration with our Aladdin leadership, the key AI platform and tools strategy for employees at BlackRock.

This leader will oversee  a global organization of approximately 700 employees across three core organizations: Engineering, Operations and Workplace AI, encompassing a broad portfolio of enterprise technology services, including desktop engineering, the M365 portfolio, desk-side support, service desk operations, multimedia services, telecommunications, enterprise mobility, and the SharePoint document and records management platform, providing robust  and resilient technology solutions to our end users that enhance the employee experience.

 

Key Responsibilities

 

• Define and execute a multi-year global digital workplace strategy aligned with BlackRock’s business priorities, AI program, enterprise architecture, and employee experience objectives that enhances productivity and collaboration across the firm.

• Leverage AI, intelligent automation, self-service capabilities, and predictive analytics to improve service delivery, accelerate issue resolution, and reduce operational friction.

• Shape and execute the Workplace AI strategy, partnering across the business and key enterprise organizations to deliver innovative AI tools and experiences, accelerate adoption, and develop business-specific agents that empower employees, unlock productivity, and transform how work gets done.
• Lead and develop global engineering, service, and operations teams; advise executives on investments and align cross-functional priorities with business needs.
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• Oversee end-to-end multimedia delivery for BlackRock’s large-scale events, meetings, and programs, ensuring a consistent, seamless, and high-quality experience

• Own the global employee technology experience, including service desk, desk side and executive support, desktop engineering, and endpoint lifecycle, deployment, patching, and performance.

• Use experience monitoring, analytics, and proactive remediation to minimize disruption and improve productivity for employees, executives, and critical business teams worldwide.
• Establish a consistent, scalable global operating model balancing service quality, security, resilience, and cost; own incident escalation, problem management, and continuous improvement.
• Build trusted relationships  with Information Security, Aladdin Engineering, Infrastructure Engineering, Risk, and Legal & Compliance to translating business needs into actionable technology strategies and to  maintain technology controls and meet governance, retention, and regulatory requirements.
• Manage key technology investments, vendors, and service providers; rationalize platforms and improve cost efficiency, service productivity, and value.

 

Leadership Expectations

• Engage directly with senior leaders across BlackRock’s global businesses, gaining visibility into firm-wide strategic initiatives and priorities
• Define a compelling digital workplace strategy that connects technology investments to employee productivity and business outcomes.
• Be active and engaged in both the financial services and technology industry to ensure we drive and implement market leading practices

• Attract, retain, and develop top talent within the Digital Workplace team, fostering diversity of thought and continuous learning.

• Build strong relationships with Blackrock executives and senior stakeholders, with the ability to communicate complex issues clearly, and drive decisions across organizational boundaries.

• Demonstrate sound judgment, ethical leadership, and a commitment to BlackRock’s fiduciary principles.

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Candidate Qualifications & Experience

• Proven success shaping digital workplace strategy in a global, multi-site organization, with a proven AI-forward, innovation-led mindset and the ability to translate emerging technologies into meaningful improvements in employee experience, productivity, and ways of working
• Success leading enterprise-scale digital workplace, end-user computing, collaboration, or employee technology services teams.
• Deep knowledge of desktop engineering, endpoint management, IT services, unified communications, collaboration platforms, and enterprise mobility.
• Experience overseeing large-scale employee technology platforms and services across regions.
• Proven ability to lead senior leaders and global teams and influence executives in complex organizations.
• Experience managing substantial technology budgets, strategic vendor partnerships, and outsourced providers.
• Strong knowledge of workplace cybersecurity, operational resilience, technology risk, and regulatory considerations.
• Deep expertise in Microsoft 365, Teams, SharePoint, enterprise content and endpoint management, and modern collaboration ecosystems.
• Experience implementing AI-enabled employee support, intelligent service management, digital experience monitoring, and automated remediation.
• Proven ability to shift technology organizations from reactive support to proactive, experience-led engineering and services.

For New York, NY Only the salary range for this position is USD$275,000.00 - USD$350,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

 

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.