Marketing and Communications Manager, CCS

Catalight Care Services (CCS) is seeking a strategic, detail-oriented Marketing and Communications Manager to serve as the primary marketing partner to our CCS business line. This role is responsible for translating business priorities into clear, compelling communications and well-executed marketing initiatives that support providers, partners, and leadership.
The ideal candidate is both strategic and tactical and someone who sees the big picture, anticipates needs, and executes flawlessly. This individual is highly organized, collaborative, and confident working across teams in a fast-paced healthcare environment.
Success in this role depends on learning the mechanics and economics of our business. This person should continuously evaluate how we communicate with our network and proactively propose new strategies, channels, and engagement approaches to strengthen connection and impact.

Essential Job Functions

• Serve as the main Marketing and Communications contact for Catalight Care Services (CCS).
• Manage annual updates to the CCS Provider Manual, ensuring accuracy, version control, and strong document management practices.
• Draft, edit, and manage provider portal communications and other business-critical messaging to our network.
• Create and manage CCS e-newsletter content, partnering with designers and web developers through launch.
• Lead development of the annual CCS Year in Review, including collection and synthesis of business data, partnership with leadership on narrative development, and coordination through final production.
• Provide executive-level presentation support, including development of high-quality PowerPoint materials.
• Analyze and report on project metrics and performance summaries.
• Proactively ensure website content remains current and aligned with business priorities.
• Support annual conference marketing efforts, including content, booth strategy, and promotional materials.
• Coordinate video shoots and other external-facing provider and practitioner-related communications.
• Collaborate cross-functionally within the Marketing and Communications team and with CCS business leaders to ensure timely execution of projects.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• 6–8 years of experience in marketing or communications.
• Bachelor’s degree required.
• Demonstrated ability to manage multiple priorities with strong attention to detail.
• High level of professionalism, discretion, and business acumen.
• Exceptional writing, editing, and project management skills.
• Advanced PowerPoint capabilities
• Deep proficiency in the Microsoft Office Suite, including strong experience with OneDrive and SharePoint, including document version control and file management.
• Experience working within web-based CMS platforms and email campaign systems.
• Familiarity with project management platforms such as Monday.com.
• Adobe Creative Suite experience preferred.

Requests:

• You listen carefully and translate business needs into action.
• You communicate clearly across projects and stakeholders.
• You anticipate what’s needed before being asked.
• You thrive in a collaborative, service-oriented environment.
• You balance strategic thinking with disciplined execution.

Knowledge, Skills & Abilities (organized by our company values): 

Community oriented: 

• Seeks to understand the underlying needs, desires, and values of colleagues. 
• Appreciates and demonstrates collaboration across teams. 
• Serves as a role model, bringing our core values to life in your work. 
• Works well with employees at any level of employment.
• Appreciation for cross-departmental collaboration.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.

Equity informed:

• Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities.
• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline. 
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.

Bold:

• Navigates ambiguity with an excitement for problem solving. 
• Effectively manages programs from visioning to implementation + impact measure.
• Commitment to meet agreed upon deadlines on time or ahead of schedule. 
• Transparent on action, pursuits, and outcomes.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.

Wellbeing driven: 

• Willingness and commitment to self-reflection and re-thinking.  
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.
• Capacity to contribute to and help cultivate effective + sustainable wellbeing driven spaces.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

Time Type:

Full time

Compensation:$110,000 - $149,000 Annually

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.