Marketing & Communications Manager

Job Summary: The Manager of Marketing & Communications implements the Director’s strategic vision into well-run campaigns, content and day-to-day operations, and executes the full range of marcom (marketing communications) production work. This role sits between strategy and hands-on delivery: The Manager helps build out the annual marcom plan into concrete projects, manages timelines and budgets, and produces and oversees content across print, web, video, social media and press/media channels. The Manager partners closely with the Director on brand, storytelling and media strategy, while also representing marcom in day-to-day coordination with programs, development, and community outreach.
Status: Full-time, Exempt, Regular
Location: Chinatown neighborhood, San Francisco
Hours: Hybrid eligible.  Monday through Friday, 8:30 a.m. – 5:00 p.m. 
Salary: $97,375 - $102,500; Comprehensive benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
 

What You Will Do:

• Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job
• Execution & Project Management: Translate the Director’s marcom strategy and editorial calendar into detailed project plans, timelines and budgets; manage day-to-day execution across print, web, video, social media, and press/media initiatives.
• Content Production: Handle copywriting, data collection and analysis, and content production for print, web, video, and press/media initiatives; implement and execute all social media initiatives and projects. Develop templates and content that staff, board and committee members can utilize to communicate effectively within Chinatown CDC’s brand guidelines.
• Content & Campaigns: Lead the production of fundraising materials, the annual report, e-news, website updates, social media content, photo, video, multimedia and graphic design projects, and marketing collateral, working hands-on across all channels.
• Brand Stewardship: Uphold and help enforce Chinatown CDC’s brand guidelines across all materials and channels; flag inconsistencies and support staff training on messaging.
• Media & PR Support: Support the Director’s media strategy by maintaining the media archive, drafting press releases and talking points, and helping staff media events and crisis-communications logistics.
• Reporting & Analysis: Track performance across channels (engagement, reach, campaign results) and provide the Director with regular reporting to inform strategy.
• Vendor & Budget Support: Assist in managing relationships with consultants, vendors and freelancers; track marcom budget spending against plan.

Strategic Planning

• Partner with the Director to shape the annual marcom strategy plan and calendar, contributing ground-level insight on feasibility, timelines and resourcing.
• Help ensure that campaigns and content stay aligned with Chinatown CDC’s identity, values, mission and programmatic priorities.

Marketing & Communications

• Act as a day-to-day storyteller and brand steward for Chinatown CDC, producing and overseeing content that strengthens relationships with supporters and partners.
• Produce high-quality fundraising materials, the annual report, e-news, website updates, social media, photo, video, multimedia and graphic design projects.
• Maintain and apply Chinatown CDC’s brand guidelines, ensuring materials and messages are culturally relevant and consistent across channels.

Project Management

• Maintain and monitor project plans, schedules, and budgets across all marcom initiatives
• Organize, attend and participate in stakeholder meetings.
• Prepare necessary templates and assets for internal projects (decks, presentations, etc.).
• Provide administrative support as needed.
• Surface new ideas for projects, assess their risks and benefits, and provide strategic solutions where applicable.
• Own the project management calendar for fulfilling each marcom goal and objective.

PR & Media

• Support the Director and CEO in maintaining relationships with media spokespeople and liaisons.
• Help execute the media strategy and toolkit; maintain the media archive of hits; assist with organizing media events, drafting press releases and talking points, and crisis-communications logistics.

Advocacy

• Help package communications guidance, tools and key messages for colleagues and external partners in support of Chinatown CDC’s policy, advocacy and narrative-change goals.
• Coordinate with communications staff at partner organizations to keep messaging consistent during coalition or joint advocacy campaigns

Reporting Relationship

• Report to and work closely with the Director of Marketing & Communications; escalate strategic decisions and resourcing needs as appropriate. This role currently has no direct reports, but may engage with contractors, consultants and volunteers.

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

What You Bring:

• Strong project management skills: able to build and manage timelines, budgets and multiple concurrent workstreams.
• Exceptional written, verbal, and presentation skills, with strong editorial judgment and the ability to adapt messaging to diverse audiences.
• Strong relationship-building skills with the ability to collaborate across departments and work efficiently with staff and community partners.
• Ability to work independently while proactively communicating with leadership and managing tight deadlines and shifting priorities.

Education and Experience (Minimum Qualifications):

• Bachelor’s degree in Marketing, Communications, Journalism, Public Relations, or a related field.
• 3–5 years of experience in marketing, communications, or public relations, or a related field.
• Experience producing communications across multiple platforms, including print, digital, email, social media, and web.
• Experience writing, editing, and proofreading communications for diverse audiences.
• Proficiency with tools such as Canva, Adobe Suite, After Effects, Keynote, Prezi, Google Workspace, and social media management/analytics platforms.

Preferred Qualifications:

• Experience working in a nonprofit, community-based, or mission-driven organization.
• Experience supporting fundraising communications, donor engagement campaigns, annual reports, or development initiatives.
• Experience with media relations, press outreach, and crisis communications.
• Familiarity with website content management systems and email marketing platforms.
• Knowledge of or interest in affordable housing, community development, community organizing, cultural arts, or social justice issues.

EQUAL OPPORTUNITY EMPLOYER
Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.
SAN FRANCISCO FAIR CHANCE ORDINANCE
All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.