Vice President, Loyalty at TripActions

| San Francisco
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About The Program

The TripActions Loyalty program will be the first ever loyalty and membership program for TripActions and a cornerstone to the TripActions travel ecosystem. It will be responsible to build a foundation for rewards and recognition programs for our travelers. 

Role

You will lead the guest loyalty program for TripActions. In this role, you are responsible for the vision, strategy, and execution of the program. You will need to develop the value proposition for the program, identify and prioritize the target segments, build a sustainable, accretive business model, cultivate partnerships that accelerate the flywheel, lead product development through the buildout of the program, and define our go to market plan. Most importantly, you will shape our community by designing the incentives and mechanisms by which we reward our guests for behaviors that support our community and achieve our mission.

What You’ll Do:

  • Define the vision, strategy, and roadmap for TripActions’ loyalty and membership program.
  • Work with Business Unit leaders to understand the unique needs of each business unit to inform the product strategy.
  • Lead a cross-functional team across product management, design, research, engineering, finance, partnerships, operations, and external vendors to execute the program.
  • Launch a series of pilots in order to validate the value proposition and strategy.
  • Partner with Finance to develop a sustainable business model for the program.
  • Define the go-to-market plan and partner with cross-functional teams like Marketing, Partnerships, PR etc. to execute. 
  • Manage program buildout and performance.
  • Work cross-business to align the loyalty strategy to TripActions’ overall business strategy.

What We’re Looking For:

  • 15+ years working as a Product or Marketing Leader
  • 5+ years managing cross-functional teams in a fast-moving, start-up environment
  • World class product vision, strategy, planning, development, and execution
  • Deep knowledge of new product development with proven success of launching a minimum lovable product
  • Experience in developing and managing a Loyalty program at scale
  • Experience driving the roadmap for products that are both built and bought/integrated
  • Demonstrated track record of product leadership and ability to lead and influence teams
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Strong analytical, data, and troubleshooting skills
  • Excellent written and oral communication skills
  • Creative problem solver. Able to identify real obstacles and viable solutions
  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it
  • Experience with consumer internet products or marketplaces
  • Passionate about design, aptitude for search, obsession with delightful user experience, and ability to bridge the online and offline world
  • Ability to thrive within an organization that moves quickly and with a degree of ambiguity
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • SpringFrameworks
    • SalesforceCRM

Location

Right in the heart of Chinatown, SF - lots of hustle and bustle. We have great restaurants nearby and we're easily accessible by public transportation

An Insider's view of TripActions

How does your team reward individual success?

SHOUT-OUTS, SPIFFS, TEAM EVENTS. If you have top bookings - you get to wear the money jacket for the whole month!

Xander Garovi

Commercial Account Executive

How do you collaborate with other teams in the company?

There is a lot of collaboration, especially with Account Executives. We partner with them to find out the best strategies for outreach and how to best position the sell in order to optimize success in the deal.

Melissa Lord

Sales Development Representative

What are some things you learned at the company?

Being at TripActions has been the biggest learning experience in my career. One of the biggest things I’ve learned is adaptability. The company/team/role has changed so much from the time I’ve started and it’s been amazing to see it grow into what it is today.

Leighann Yamami

Senior Talent Acquisition Partner

What is your vision for the company?

Too often we blame technology for making our lives hectic and friction-filled - however, we fail to recognize, we are the ones creating the technology. TripActions is flipping the script, using technology to build real human connection.

Ryan Patrick O'Neill (RPO)

Senior Alliances Manager

What are TripActions Perks + Benefits

TripActions Benefits Overview

Competitive salary
Health: Medical, dental and vision
Food: Catered meals and drinks
Stock: Be invested in our future
Savings: Take advantage of our 401K matching
Travel: $2000 personal travel stipend to use on the app every year
Commuter benefits: Pre-tax benefit plus a $1000 yearly transportation stipend
People: Friendly, nice, and smart coworkers
Work/life balance: Take time off when you need it with an open vacation policy.
Location: WeWork located in the heart of SF

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Thursday. Employees get free lunch on Monday, Wednesday, Friday.
Professional Development Benefits
Diversity Program
Mentorship program
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