Mgr, Strategic Operations, Money Canvas

      

The Mgr, Strategic Operations, Money Canvas plays a pivotal role in shaping and executing the operational strategy for Money Canvas, a digitally enabled, human-delivered financial coaching program. This hybrid role blends the vision-setting and roadmap ownership of product management with the executional rigor and systems thinking of business operations—while also leading a high-performing team.
You’ll be responsible for both running the business and optimizing it for future scalability, driving initiatives to improve core service delivery metrics, such as appointment availability, experience quality, and program efficiency. 

         

          

DUTIES & RESPONSIBILITIES: 

• Responsible for the long-term Operations roadmap as a part of the broader program strategy to drive business goals and customer outcomes. 

• Leads team collaboration to manage and prioritize roadmap and releases across multiple products or initiatives. 

• Identifies and tracks performance metrics both (a) evergreen key performance indicators to monitor the overall health of the product and (b) objectives to focus efforts on making specific, measurable improvements to experiences that drive positive outcomes.  

• Proactively diagnoses operational inefficiencies and pain points using a data-driven approach; leads initiatives to improve priority outcomes and key results. 

• Champions experimentation and iterative problem-solving, leading others to generate actionable insights, define and test interventions, measure results, and scale successful solutions. 

• Drives sustained adoption of new processes, tools, and digital product enhancements, quarterbacking cross-functional go-to-market process (communication, training, and feedback loops) to ensure successful operational rollout. 

• Drives scalability through process optimization and systems thinking; leads others to uncover trends, identify bottlenecks, and establish new, scalable standards. 

• Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the business and customer.   

• Oversees core business operations, including capacity planning and issue resolution.  

• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization. 

• Coaches and mentors team members by establishing clear expectations, providing performance feedback, and removing obstacles, with the goal of delivering on operational efficiencies, established service levels for clients / participants, and financial clarity societal impact outcomes. 

• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable. ​ 

• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. 

Describe below the audience this role will interact with and level of influence they will have on those roles.  

• Communicates strategy, defines ways of working, and manages workflow for Business Operations Domain. 

• Collaborates with Coaching Operations Manager as delivery channel owner to run the business, drive improvements and implement initiatives. 

• Collaborates with Managers of Product and Product Owners on process improvements related to Growth and Coaching Experience Products.  

• Reports out on business results, strategy, and plans to Director and VP levels.  

• Interacts with other Thrivent Teams to align strategy and large-scale initiatives.  

• Collaborates with Product Managers and Coaching Operations Manager to prioritize all product roadmaps aligned with Money Canvas OKRs. 

• Develops a strategic vision for OKRs along with plans to achieve them; communicates/defends that vision to Director and cross-functionally to Managers of Product, Product Owners, Engineering Managers, and other Thrivent stakeholders. 

QUALIFICATIONS & SKILLS:   

 Required: 

• Bachelor’s degree or equivalent experience 

• 8+ years of experience in a related field, with at least 5 years of experience in operations management, strategy, analytics, product operations, or consulting and with at least 3 years of managerial experience  

• Proven experience leading a high-performing team 

• Proven experience defining and delivering against target metrics 

• Proven ability to define strategic direction and translate strategy into executable initiatives 

• Data-driven decision maker with strong personal and professional judgment 

• Excellent organization and prioritization skills, with the adaptability to shift and ruthlessly prioritize workstreams 

• Excellent written and verbal communication skills 

• Eagerness to collaborate with others 

• Experience working directly with product and engineering teams in a Product Operating Model 

• Experience owning product or strategic roadmaps 

Preferred:   

• Experience in a strategy and analytics role in an Operations-heavy industry utilizing human delivery channels 

• Experience in executional leadership roles in an Operations-heavy industry utilizing human delivery channels 

• Experience translating insights and strategies into actionable processes with responsibility for execution 

• Background in process design or operational excellence methodologies (e.g., Lean, Six Sigma) 

• Fluent in SQL

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $132,814.00 - $179,690.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.