Microsoft 365 (M365) Technical Support Engineer

Job Description: 

What Working at Hexaware offers: 
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles. At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

Position: Microsoft 365 (M365) Technical Support Engineer

Location: Washington DC (5 days onsite per week)

Client: JD A

Role Overview

The Microsoft 365 (M365) Technical Support Engineer is responsible for the administration, maintenance, and troubleshooting of cloud-based services, including Exchange Online, Teams, SharePoint, and OneDrive. This role supports the management of user accounts, licenses, security, compliance, and endpoint management to ensure seamless business operations on the Microsoft 365 platform.

Key Responsibilities

• Administer and manage Microsoft 365 services such as Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Manage user accounts, licenses, and permissions within Microsoft 365 and Microsoft Entra ID (formerly Azure AD).
• Provide Tier-2 and Tier-3 technical support to address and resolve escalated issues efficiently.
• Implement and maintain security and compliance measures, including Data Loss Prevention (DLP) policies.
• Manage device and endpoint configurations using Microsoft Intune.
• Use PowerShell scripting for automation, reporting, and advanced configuration tasks.
• Collaborate with IT teams to support hybrid identity and networking integration.
• Troubleshoot complex issues related to cloud services and deliver timely resolutions.
• Document technical processes, configurations, and support cases clearly.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 2 to 6+ years of professional experience in IT support with a focus on Microsoft 365 services.
• Strong expertise in Exchange Online, Microsoft Teams, SharePoint, and OneDrive administration.
• Proficiency with PowerShell scripting for Microsoft 365 automation and management.
• Good understanding of networking concepts and hybrid identity solutions.
• Experience with security, compliance, and endpoint management in Microsoft 365.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively with cross-functional teams and clients.

Preferred Certifications

• MS-102: Microsoft 365 Administrator
• SC-300: Microsoft Identity and Access Administrator
• MD-102: Endpoint Administrator
• MS-900: Microsoft 365 Fundamentals (especially for entry-level roles)

Experience Level

• Level 3 / Level 4 (L3: Senior Technical Support Engineer)

Equal Opportunities Employer: 
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.