Microsoft Copilot Studio-AI Expert

Leidos Government Health & Safety Solution Group in Windsor Mill, MD supports the End User Centric IT Support (ECIS 2.0) Contract for Centers for Medicare and Medicaid Services (CMS). Our program delivers user-centric IT technology solutions to CMS, aiming to provide innovative and seamless experiences with CMS systems, applications, and solutions. We focus on secure development of IT integrations, concepts, and designs across the CMS enterprise, integrating end-user devices, infrastructure, and applications into a cohesive experience for CMS users.

We are seeking a highly experienced Microsoft Copilot Studio - AI Expert with deep expertise in Copilot Studio, Teams, SharePoint, and Power Platform. The successful candidate will work within an Agile ITIL environment helping unlock the value of these emerging tools and is passionate about productivity, AI, and staying at the forefront of Microsoft’s rapidly evolving modern workplace ecosystem.

The candidate will be a member of the ECIS M365 Engineering Team providing Subject Matter Expert support for Copilot Studio and AI services. The ideal candidate will play a pivotal role working directly with departments to streamline work through automation and championing the adoption of Microsoft’s AI features. This role requires a combination of strong technical skills, excellent communication abilities, and a passion for driving customer success.

Primary Responsibilities

Under the direction of the Development and Engineering Lead, Product Manager, Program Manager and Deputy Program Manager, your responsibilities are, to include, but not limited to:

• Design a RAG-based solution for integrating Microsoft Copilot Studio into the existing M365 services (e.g., Dataverse, Power Automate, etc.).
• Design and build custom Copilot agents using Microsoft Copilot Studio.
• Customize Copilot Studio for company-specific use cases (e.g., automated document management, data analysis in Excel/Teams/PowerBI).
• Configure the “Semantic Index” for context-sensitive search enrichment in Copilot.
• Designing conversational flows, intents, and entities.
• Collaborating with stakeholders to translate requirements into Copilot capabilities.
• Implementing governance best practices.
• Design, build, and deploy AI Builder models (e.g., form processing, prediction, object detection, classification) to deliver intelligent automation solutions within Power Platform applications.
• Own the end-to-end AI model lifecycle, including data preparation, labeling, training, evaluation, and retraining, ensuring models are accurate, reliable, and aligned with business objectives.
• Implement security and compliance checks in accordance with Microsoft’s Responsible AI principles (Microsoft Purview).
• Troubleshooting and optimizing Bot performance and user engagement.
• Understanding business requirements and developing product functional and technical requirements.
• Support the development, deployment and execution of M365 Power Platform services and develop roadmaps and service strategies.
• Develop Canvas Apps and Model-Driven Apps that streamline processes and enhance user experiences.
• Implement data integrations using Power Automate and Dataverse.
• Provide technical guidance to junior engineers and project teams.
• Champion a collaborative culture, sharing knowledge and fostering innovation.
• Assist in the development of concise and accurate engineering documentation on current and proposed cloud environments including Visio Diagrams, As-Built documents, recommendations for solutions, run books, knowledge guides, and other operations guides.
• Work with little or no supervision, provide guidance to the team when necessary, and be able to adapt to changing requirements.
• Participate as required with Agile Scrum sprints and other Agile Ceremonies.
• Stay abreast of current and emerging technologies, regularly analyzing and evaluating their impact and benefit to the customer by providing recommendations to management

Basic Qualifications

• MINIMUM requirements to be considered for the position is a BS degree and 12 – 15 years of prior relevant experience or a master’s degree with less than 10 - 13 years of prior relevant experience. Additional years of experience may be substituted in lieu of degree.
• Must be able to obtain and maintain a Public Trust or higher security Clearance.
• Proficiency in Microsoft Copilot Studio and conversational AI design.
• Strong understanding of user experience (UX) principles in chatbot design.
• Experience with adaptive cards and Power Virtual Agents.
• Hands-on experience in building workflows, custom connectors, and API integrations.
• Strong expertise in MS Copilot Studio (chatbot building, prompt engineering, AI-driven automation).
• Proven experience in GenAI development, preferably with Microsoft Copilot Studio, Azure OpenAI.
• Strong understanding of LLMs, prompt engineering, and agentic AI principles.
• Familiarity with AI governance, data compliance, or digital transformation initiatives.
• Deep hands-on experience with AI Builder in Power Platform, including building and deploying models for form processing, prediction, object detection, and classification.
• Strong understanding of data preparation, labeling, and training pipelines within AI Builder, including model evaluation and retraining strategies.
• Experience with Power Apps (Canvas and/or Model-driven).
• Hands-on experience with Power Platform (Power Apps and Automate), M365 and SharePoint integrations.
• Strong problem-solving skills and ability to work in agile teams.
• Excellent communication and documentation skills.
• Previous experience employing DevOps methodologies.
• Experience with design, planning and implementation in environments with 10,000+ users.

Preferred Qualifications

• Exposure to change management methodologies or organizational adoption frameworks.
• Understanding of agency Capstone and NARA data retention compliance principles.
• Knowledge of Power BI for reporting and dashboards.
• Experience with RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism) as an added advantage.
• Experience with change control principals and ticket with Service Now (SNOW).
• Microsoft certifications (e.g., PL-100, PL-200, MS-900).

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.