Microsoft Dynamics 365 Technical Lead

Microsoft Dynamics 365 Technical Lead

Location: Hybrid (Carmel, IN or Eagan, MN)
Department: Technology / Business Systems
Reports To: Head of Business Applications / IT Delivery Manager

Role Overview

The Microsoft Dynamics 365 Technical Lead will guide the technical vision, design, and delivery of enhancements across our existing Dynamics 365 ecosystem. Working closely with product owners, business stakeholders, and developers, you will steer the ongoing evolution of our D365 platform by managing, refining, and implementing a prioritized enhancement backlog. This role is critical in ensuring that technical solutions deliver measurable business value, improve user experience, support growth, and align with our broader digital strategy.

Key Responsibilities

1. Technical Leadership & Architecture

• Serve as the primary technical authority for Microsoft Dynamics 365 (CE/CRM, F&O, or other modules—edit as needed).
• Own the platform’s technical roadmap in alignment with the enhancement backlog and business priorities.
• Provide architectural guidance, ensuring scalable, secure, and maintainable solutions.
• Evaluate and recommend new features, integrations, and platform capabilities to maximize value.

1. Backlog Management & Delivery

• Collaborate with Product Owners to refine and validate user stories, acceptance criteria, and priority ranking.
• Translate business requirements into high-quality technical specifications.
• Lead technical estimation, impact assessments, and solution planning.
• Ensure the enhancement backlog is delivered efficiently using Agile methodologies (Scrum/Kanban).

1. Hands-On Development & Solution Delivery

• Design, configure, and develop customisations, workflows, plugins, Power Automate flows, and integrations.
• Oversee code quality, technical standards, and best practices across the team.
• Conduct peer reviews and ensure adherence to development, security, and compliance policies.
• Troubleshoot platform issues and drive root-cause analysis to prevent recurrence.

1. Cross-Functional Collaboration

• Partner with Business Analysts, QA teams, architects, and third-party vendors.
• Support stakeholders in understanding system capabilities and translating them into actionable enhancements.
• Communicate technical concepts to non-technical users in clear, accessible terms.

1. Governance & Continuous Improvement

• Ensure solution designs align with Microsoft best practices and organizational governance.
• Monitor and optimize system performance, reliability, and maintainability.
• Identify opportunities for automation, simplification, and standardization.
• Stay current with D365 roadmap and updates to guide proactive enhancement planning.

Skills & Experience

Essential

• Proven experience as a Technical Lead or Senior Developer working with Microsoft Dynamics 365 (CE/CRM or F&O).
• Strong expertise in solution design, customisations, integrations (REST APIs, Azure Services), and Power Platform.
• Solid understanding of data models, security roles, and system architecture.
• Demonstrated ability to manage and deliver a technical backlog in an Agile environment.
• Excellent problem-solving skills and business outcome–focused mindset.
• Strong communication and stakeholder-management skills.

Desirable

• Experience with Azure DevOps (Boards, Pipelines), CI/CD, and automated testing.
• Microsoft certifications (e.g., MB-600, PL-600, MB-210/310/500/700).
• Familiarity with ETL tools, data migration methods, and enterprise integration patterns.
• Experience with release management and multi-environment D365 setups.
• Experience with Playwright or similar testing frameworks
• Microsoft certifications (particularly CRM-focused)

Personal Attributes

• Outcome-driven with a commitment to delivering value, not just functionality.
• Proactive, collaborative, and comfortable guiding both technical and business conversations.
• Capable of balancing strategic thinking with hands-on delivery.
• Passionate about continuous improvement and modern engineering practices.