Microsoft Dynamics CRM Application Support Engineer - Virtual

Application Support Engineer

Amazing Opportunity and Great Place to Work!

Are you a fast learner who is fascinated by technology?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.

“This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.”

​This is a 24x7 environment and on-call work is expected.

About the Role

Alight is seeking an experienced and highly skilled Application Support Analyst to join our Application Support team. In this leadership role, you will oversee production support operations for the Microsoft Dynamics CRM platform, ensuring stability, high availability, and continuous improvement of enterprise applications and integrations. 

You will lead incident triage, root cause analysis, environment maintenance, service request fulfillment, and propose quality improvements. you will collaborate with developers/support engineers as part of cross-functional teams to ensure the successful operation of Microsoft Dynamics CRM solutions built using C#, ASP.NET, JavaScript, SQL Server, and Microsoft 365 CRM technologies. 

Responsibilities

• Day-to-day CRM application support operations, ensuring timely incident resolution and adherence to SLAs. 

• Triage, impact assessment, troubleshooting, debugging, and root cause analysis for production issues. 

• Ensure proactive monitoring, system reliability, and platform availability across CRM environments. 

Requirements

• Bachelor’s degree in Computer Science, MIS, or related technical discipline (or equivalent experience). 

• 3+ years of platform support experience with Microsoft Dynamics CRM. 

• 3 + years of hands-on CRM customization experience (plugins, workflows, scripting, custom pages). 

• Background in enterprise system support and CRM enhancement lifecycle. 

• Proficiency in Microsoft technologies: .NET 4.0+, C#, ASP.NET, WCF, LINQ, Entity Framework, WPF. 

• Hands-on experience with front-end technologies: HTML, CSS, XML, JSON, jQuery, JavaScript. 

• Deep expertise with Microsoft Dynamics CRM 2019+; Dynamics 365 cloud experience preferred. 

• SQL Server (2012+) knowledge including stored procedures, performance tuning, and data access strategies. 

• Experience with Azure environments, cloud infrastructure components, Azure Portals, and DevOps pipelines. 

• Familiarity with modern APIs and service communication: REST API, SOAP, WCF. 

• Experience with ITIL processes and ticketing tools like Jira or ServiceNow. 

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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