Microsoft Dynamics Specialist

Overview 

The Microsoft Dynamics Specialist supports the ongoing technical alignment of Microsoft Dynamics within an enterprise marketing and analytics ecosystem. This role focuses on ensuring CRM structures, workflows, and integrations operate reliably and consistently within established standards, supporting analytics, activation, and operational reporting. 
  

What You’ll Do 

• Contribute to the stable operation and alignment of Microsoft Dynamics within the broader enterprise platform ecosystem 

• Partner with platform and integration teams to support consistent use of CRM structures and workflows 

• Contribute to CRM governance through lifecycle definitions, usage standards, and operational documentation 

• Support alignment of pipeline stages and operational workflows to established business processes 

• Collaborate with analytics and activation teams to ensure CRM outputs are reliable for reporting, segmentation, and journey orchestration 

• Partner with integration teams to review mappings, data flows, and signal availability across systems 

• Provide technical input and guidance on appropriate use of Microsoft Dynamics capabilities within existing patterns 

What You Bring 

• Experience working with Microsoft Dynamics 365 in enterprise, production environments 

• Understanding of CRM lifecycles, pipeline concepts, and operational workflows 

• Experience supporting integrations between Dynamics and: 

• Analytics and reporting platforms 

• Marketing automation or journey orchestration tools 

• Other enterprise systems 

• Familiarity with governance practices, documentation, and operational standards 

• Ability to work effectively across technical, analytics, and marketing teams 

Nice to Have 

• Experience supporting B2B or account-based engagement models 

• Exposure to platform operations, release coordination, or change management 

• Familiarity with downstream activation or personalization workflows