Team8
Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US
Be an Early Applicant
Onboard and support customers deploying IoT devices, troubleshoot cellular and network connectivity issues, analyze packets, train users on platform and APIs, configure account features, monitor network health, and resolve escalations. The role also contributes to technical documentation, internal tools, customer reviews, and back-office customer success projects while supporting French-speaking customers.
Description
About the Company
Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel.
Monogoto’s IoT cellular cloud network enables innovation and flexibility for services that drive a more connected world. Our rapidly expanding 5G IoT connectivity service provides seamless, accessible and cost-effective device connectivity that scales developers’ requirements.
Today Monogoto connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from point of sale, manufacturing, healthcare, fleet management, micromobility, retail and so much more.
Job Description:
- Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity.
- Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark.
- Train customers on Monogoto’s backend and API usage to maximize their use of the platform.
- Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal.
- Provide regular account reviews, monitor network health metrics, and proactively resolve issues.
- Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction.
- Contribute to Monogoto technical documentation and develop internal tools to better serve our customers.
- You’ll support French-speaking customers 30% of the time
- Own selective CSM backoffice projects
- Technician degree
- Fluent English, excellent customer-facing and communication skills (verbal and written)
- Fluent French (Professional verbal and written) - Mandatory
- Ability to manage time efficiently and work with minimal supervision
- Create short videos to explain troubleshooting steps
- Good Microsoft excel skills
- Ability to work efficiently and meet deadlines
- Good communication and problem-solving skills
- Experience with Zendesk - advantage
- Experience with Kibana - advantage
- Creating/using API or scripts - Mandatory
- Have experience using helpdesk software - advantage
- Have experience in IoT or telecommunications industries - advantag
- Have experience in creating user guides or tutorial videos - advantage
Preferred Skills:
- Understanding of cellular network technology and SIM card functionality
You’re a great fit if you:
- Have 3-5 years in technical support / helpdesk / telecom / IoT
- Can troubleshoot networking basics (TCP/IP, DNS, VPN)
- Love customer interaction and can explain technical concepts clearly
- Are fluent in French + English
Similar Jobs
Fintech • Mobile • Software • Financial Services
The Staff Credit Policy Analyst leads the development and governance of credit policies for home loans, ensuring compliance and operational efficiency while collaborating with leadership and cross-functional teams.
Top Skills:
Encompass LosExcelTableau
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Manages clinical trial investigator sites from initiation through closeout, conducting onsite and remote monitoring, ensuring patient safety, GCP and regulatory compliance, resolving protocol and data issues, supporting enrollment and database release, overseeing investigational products, and managing documentation, audits, CAPAs, and site relationships. Mentors CRAs, supports feasibility and activation activities, and contributes to process-improvement initiatives. The role requires significant travel within the assigned cluster.
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads polymer and biocompatibility material strategy for single-use systems, primary packaging, and polymeric components in biopharmaceutical manufacturing. Oversees material characterization, safety testing, qualification strategies, regulatory support, supplier qualification, and risk assessments. Evaluates emerging polymers, sustainability initiatives, and chemicals-of-concern requirements while translating compendial and industry standards into processes and specifications. Collaborates with global manufacturing, quality, regulatory, procurement, operations, suppliers, and digital teams.
Top Skills:
Astm StandardsBiocompatibility TestingBiopharmaceutical ProcessingBiophorumBpsaIso 10993Ph. Eur. StandardsPolymer SciencePrimary Pharmaceutical PackagingSingle-Use SystemsUsp Standards
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
