Network Engineer III - Optical

Our Network Engineer III position is responsible for designing, link engineering and implementing capacity onto the existing DWDM network. This role is also responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment. The Network Engineer III is also responsible for meeting/exceeding daily and weekly performance targets. 

Responsibilities: 

• Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks.  

• Works with Project Managers to effectively deliver service requirements to customers. 

• Designs DWDM network per Network Architectures standards and future growth of our network and customer base.  Implement DWDM wave circuit designs for the core of the network as needed.  Creates Engineering Design Packages that are discernible by Operations personnel. 

• Provides timely updates to project managers and leadership  for service deliverables and due dates. 

• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments. 

• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.  

• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project  issues.    

• Opens, forecasts, and maintains a budget based off of the service commitments. 

• Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment. 

• Exercises interpersonal skills in working with all internal customers. 

• Performs other related duties or projects as assigned by management. 

• Manages workload to identify critical issues and prioritize those items that must be completed daily. 

• Works around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates.  Show initiative in getting work done. 

• Participates in operations-related projects, as needed. 

• Supports manager during customer or network escalations as requested. 

• Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. 

Qualifications: 

• Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.  

• Excellent verbal and written communication skills.  

• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. 

• Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables.  

• Familiarity with majority of the below products: 

• Optical Systems:  Fuji, Adva, Ciena, Cisco, Infinera, Nokia 

• Salesforce, ServiceNow, Sitetracker equivalents 

• Telecom inventory systems, Metasolv 

• Microsoft Office-Sharepoint, Visio, Excel , Power BI and power point 

Education & Experience: 

• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. 

• Minimum of five (5) years telecommunications and/or data networking experience. 

• Required Optical Link Engineering experience and working knowledge of Infinera, Ciena, Nokia DWDM platforms 

• Required Metasolv/M6 database experience 

Estimated base salary range: $77,100 - $118,600 USD/annually