Network Engineer (Palo Alto)

Punch is a full service digital agency based out of New York, Silicon Valley, LA, Boston, Stockholm and Phuket, Thailand. Here at Punch, we take pride in tackling our clients’ most challenging tasks. Founded by a group of former Google Engineers and now with over 75 staff, Punch is now leading the way in creating new cutting-edge technology.

• Adheres to service level agreements.
• Analyzes, troubleshoots, and corrects network problems remotely and on-site.
• Applies process improvement (CMMI) to increase product and service quality to achieve business objectives.
• Assists with network security assessments for potential business partners.
• Coaches less experienced IT professionals.
• Designs and implements remote connectivity solutions including but not limited to IPSec VPN
• Keeps abreast of trends and changing technologies as they relate to IT and Network Engineering and Information Security fields. Engages in continuous process improvement.
• Maintains and administers perimeter security systems such as firewalls
• Monitors security system logs and reports on discovered anomalies or problems
• Performs analysis of network security needs and contributes to design, integration, and installation of hardware and software.
• Provides Level II/III support for problem requests escalated by the ISD Help Desk or ISD Operations and coordinates with UPMC personnel and vendors to resolve issues.
• Provides on-call support during both business and non-business hours as established and in accordance with company's Policies and Procedures.
• Recognizes subtle problems with system design or performance and acts appropriately to improve the condition, seeking validation of actions in advance as appropriate.
• Uses sniffers and other tools to troubleshoot and isolate network problems

• Bachelors degree in Computer Science, Management Information Systems, Engineering or equivalent experience.
• Professional certification in either vendor specific or industry standards in network or information security preferred.
• Minimum of 3 years directly related work experience in network, security administration/ engineering.
• Prior hands-on professional experience with Enterprise Class firewalls (Palo Alto Firewalls,Juniper Firewalls Cisco ASA), routers and network switchers. Linux experience is a plus.
• Understand both network and application layer firewall technologies.
• Apply knowledge to manage complex firewall policies that employ NAT, application layer gateways, and policy based VPNs.
• Desired ability to manage Juniper firewalls and firewall policies using Juniper NSM central management software.
• Understand tunnel mode and transport mode VPN technology.
• Manage main mode and aggressive mode VPNs on a variety of hardware platforms.
• Demonstrate a high level of understanding of the TCP/IP protocol (TCP and UDP).
• Utilize various sniffer products to decode network traffic to solve complex application issues.
• Demonstrate a high level functional understanding of network routing and switching technology for the purpose of solving connectivity problems in a firewalled environment.
• Demonstrate the ability to work independently on projects and prepare equipment for deployment in the corporate data centers and at remote locations.
• Working knowledge of network security, intrusion detection systems, authentication mechanisms, encryption technologies, and networking protocols including SMTP, HTTP, DNS, TCP/IP, and SNMP.
• Strong analytical, reasoning, and organizational skills are essential. Excellent verbal and written communications skills are essential.
• Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally; e.g. leadership, executives, clients, vendors, and agencies.
• Ability to work in and constructively contribute to team work environment and meet deadlines.
• Ability to prioritize and handle multiple tasks simultaneously.
• Attention to detail and follow through including the ability to document work. Ability to maintain the confidentiality of information is essential.

We are a team of former Google Engineers and Designers based in Silicon Valley, New York and Phuket, Thailand.

All of our core engineers are paid in the $150,000 range or greater and we also provide our engineers the opportunity to work, all expenses paid, from our Phuket, Thailand office one month a year as a creative outlet to work and enjoy life to the fullest.

In this role you will work with some of the most exciting projects in the industry today with a team of fast moving engineers and designers who have a passion for building disruptive products.