NOAH Audiology Systems Support Analyst

This is a remote position.

NOAH Audiology Systems Support Analyst

• Start Date: ASAP
  
• Duration: Contract (3 Months)
  
• Daily Working Hours: Full-Time (40 Hours/Week)
  
• Travel: Remote
  
• Work authorization: Must be eligible to work in the U.S. without company sponsorship
  
• No Third Parties Please
  

Key Responsibilities

• Provide day-to-day technical support for the NOAH platform across a multi-location audiology practice.
  
• Troubleshoot and resolve connectivity issues between NOAH and manufacturer-specific hearing aid fitting modules including Cochlear, ReSound Smart Fit, Compass GPS, and others.
  
• Support audiologists with patient management workflows, test session documentation, and module navigation within NOAH.
  
• Assist with onboarding new audiology staff to the NOAH platform and associated modules as the practice expands.
  
• Identify, document, and escalate recurring technical issues and system anomalies.
  
• Coordinate with hearing aid manufacturers and vendors to resolve module-specific connectivity or compatibility issues.
  
• Support the transition and expansion of NOAH usage as the organization acquires and integrates a new ENT practice.
  
• Maintain documentation of support activities, issue resolutions, and workflow guidance.
  

Qualifications

• Hands-on experience with the NOAH platform required.
  
• Strong understanding of ENT audiology workflows and clinical operations.
  
• Ability to troubleshoot module connectivity issues across multiple hearing aid manufacturer platforms.
  
• Experience supporting clinical staff in a multi-location healthcare environment.
  
• Ability to work independently and manage multiple support requests simultaneously in a remote setting.
  
• Strong communication skills with both technical and clinical audiences.
  
• Must be eligible to work in the U.S. without sponsorship.
  

Preferred Qualifications

• Familiarity with hearing aid manufacturer fitting modules such as Cochlear, ReSound Smart Fit, Compass GPS, or similar platforms.
  
• Experience supporting NOAH ES cloud-enabled environments.
  
• Background in ENT, audiology, or hearing care IT support.
  
• Experience supporting practice expansions, acquisitions, or multi-site onboarding efforts.
  
• Familiarity with Microsoft SQL database environments.
  

Ideal Candidate Profile

• NOAH-experienced support professional who understands the audiology clinical environment and can troubleshoot independently without escalating every issue.
  
• Patient and clear communicator who can work effectively with audiologists and clinical staff across multiple locations.
  
• Detail-oriented and organized with a track record of reliable, responsive technical support.
  
• Self-starter who thrives in a fully remote, independently managed work environment.
  
• Brings technical depth, reliability, and a clinical-first mindset to every engagement.