North America (NA) Sales Operations Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewSilvus Technologies was acquired by Motorola Solutions in 2025 and is now part of its ecosystem of safety and security technologies.
With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.
Job Description

THE OPPORTUNITY

The North America (NA) Sales Operations Manager works with and directly reports to the Senior Director, Sales Operations.  The successful individual in this role is focused on supporting the North America Silvus Sales Vice President and the sales teams with all operational tasks to drive efficiency across the sales team for forecasting and reporting. The North America Silvus Sales team is responsible for the sales of Silvus products, software and services via the extensive network of Channel partners and Direct customers through legacy MSI sales.  This position is eligible for 100% remote work depending on location.

ROLE AND RESPONSIBILITIES

• Working closely with the Silvus sales Team to drive efficiencies and growth.
• Provide support to the North America Sales Vice President and Silvus sales team:
  • Daily, weekly, quarterly and annual forecasting & committed view reporting.
  • Operation reviews and Quarterly Business review presentations and support.
  • Analyzing sales data to identify trends, opportunities, and areas for improvement.
  • Managing and maintaining CRM data to ensure accurate and up-to-date information.
  • Collaborating with the sales team to develop and implement sales strategies and tactics to drive growth and new opportunities.
  • Creating regular reports and dashboards to track sales performance and KPIs.
  • Driving sales forecasting and quota setting processes for the sales organization.
  • Identifying and implementing process improvements to streamline sales operations.
  • Providing training to the sales team on tools, processes, and best practices.
  • Tracking and reporting on key sales metrics, such as conversion rates, win/loss analysis, and pipeline management.
  • Onboarding new hires with required training.
• Working with Global and International counterparts to drive new tools, processes and collaborations.
• Helping drive integration across MSI as and when required.
• Working closely with finance, strategy and supply chain organizations to align on key objectives
• Travel Requirements - up to 10% of the time, but variable (1-2 days every month may be required).

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a business, technical, or related field from an accredited university or college.
• Minimum 6 years of experience in operations management or in sales.
• Advanced analytical and problem-solving skills to identify opportunities for sales process improvements and develop and implement new strategies.
• Financial skills and business acumen to understand sales profitability and opportunities.
• Experience of Salesforce / Zoho or related CRM and Tableau software.
• Advanced Excel skills.
• Excellent Google sheets, docs and slides skills.
• Research and reporting skills to analyze sales data and consumer trends to create sales forecasts.
• Good influencing, consensus-building and conflict-resolution skills.
• Knowledge of channel distribution strategies and programs are an advantage.
• Must be a U.S. Citizen due to clients under U.S. government contracts. 
• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Master’s degree from an accredited university or college.
• 8-10 years of demonstrated experience in operations management or in sales.
• Ability to work under own initiative and self-motivation.
• Excellent communication skills.
• AI skills are an advantage.
• Possess critical thinking and investigative skills.

Basic Requirements

• Bachelor’s degree in a business, technical, or related field from an accredited university or college.
• Minimum 6 years of experience in operations management or in sales.
• Advanced analytical and problem-solving skills to identify opportunities for sales process improvements and develop and implement new strategies.
• Financial skills and business acumen to understand sales profitability and opportunities.
• Experience of Salesforce / Zoho or related CRM and Tableau software.
• Advanced Excel skills.
• Excellent Google sheets, docs and slides skills.
• Research and reporting skills to analyze sales data and consumer trends to create sales forecasts.
• Good influencing, consensus-building and conflict-resolution skills.
• Knowledge of channel distribution strategies and programs are an advantage.
• Must be a U.S. Citizen due to clients under U.S. government contracts. 

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.