Provides administrative and operational support to the Cemetery Manager and Assistant Manager. Coordinates office and grounds personnel, monitors workflow, resolves operational issues, assists patrons with burial arrangements, processes contracts and payments, maintains records, orders supplies, and trains office support staff. The role also performs manager duties when needed and requires customer service, basic accounting, communication, and organizational skills.
Job Summary & Responsibilities
Location: Resurrection Cemetery
Status: Non - Exempt, Full Time
POSITION SUMMARY
Office Coordinator II will provide a high level of support to the Cemetery Manager and Assistant Manager. Assisting with the day-to-day operations of the administration of Cemetery and grounds operations.
ESSENTIAL FUNCTIONS
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
- Performs the duties of the Cemetery Manager in the Manager’s absence.
- Assists in coordinating office and grounds personnel to assure efficient and effective operations.
- Monitors and analyzes office workflow and makes recommendations to improve efficiency.
- Investigates and resolves operational problems and complaints or refers to Cemetery Manager as appropriate.
- Counsels' cemetery patrons making pre-need and at-need burial arrangements.
- Prepares and processes a variety of documents including contracts, invoices, receipts, permit and other forms.
- Assists cemetery patrons at the counter, on the telephone and in writing.
- Receives and counts cash payments and processes for deposit according to established procedures.
- Understanding of Liturgy Planning.
- Operates office equipment including typewriter, copier, computer terminal and calculator.
- Assists the Cemetery Manager in planning, organizing, and directing day-today operations and activities at the cemetery.
- Trains and provides work direction to office support staff.
- Provides specialized information concerning cemetery policies and procedures, available product lines, locations, and costs.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Education and Experience
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:
- Active member of a Roman Catholic faith community.
- High School Diploma or equivalent. Coursework in accounting, business administration or social science. Experience with public relations or customer service.
- Three years of office/professional working experience in Cemeteries, or other professional office, desired.
- Bilingual skills in English/Spanish preferred
Knowledge and Abilities
Knowledge of:
- Basic accounting principles and practices.
- General principles of business administration.
- Record-keeping techniques.
- Computer operation and standard office equipment.
- Cemetery grounds and office activities.
- Interpersonal skills including tact, courtesy, and diplomacy.
Skills in:
- Providing administrative support to the Cemetery Manager and Assistant Manager.
- Providing information and assistance to others.
- Assists in special projects as necessary.
- Orders and distributes supplies.
- Public contact.
- Telephone communications.
- Delegating tasks.
Ability to:
- Relate to patrons and families with empathy and compassion.
- Perform basic math computations effectively and accurately.
- Communicate effectively in written and oral form.
- Master cemetery policies and procedures.
- Advise and assist cemetery patrons in making burial arrangements.
- Train and provide work direction to office support staff.
- Develop and maintain effective working relationships.
Physical and Environmental Requirements
- Occasionally lift up to 20 pounds.
- Sit for sustained periods of time on a daily basis.
- Perform tasks requiring intermittent bending stooping, and walking.
- Sustain frequent movement of the fingers, wrists, hands, and arms.
$26.87 - $33.59
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