Office Operations Lead

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

We are seeking a strategic and proactive Office Operations Lead to head facilities operations and elevate the employee experience at our San Francisco headquarters. This isn't just about keeping the lights on; it’s about serving as the operational architect of our flagship space. As the Office Operations Lead, you will be the heartbeat of the office—balancing high-level vendor negotiations and budget management with a relentless focus on creating an inspiring, high-performance workplace culture. You will ensure our physical environment scales at the same pace as our technology. 

Strategic Operations & Facilities Management 

• Systems Ownership: Oversee all SF office facilities, ensuring a safe, compliant, and high-functioning environment that reflects our brand’s excellence. 

• Vendor Ecosystem: Source, negotiate, and manage relationships with building management and premium service providers, holding partners to strict SLAs. 

• Infrastructure & Scaling: Own maintenance schedules, office upgrades, and preventative care; lead office expansions or reconfigurations as the team grows. 

• Financial Stewardship: Manage the SF workplace budget, including procurement, expense tracking, and identifying cost-saving operational efficiencies. 

• Safety & Compliance: Ensure world-class workplace safety standards and regulatory compliance (including OSHA and local SF building codes). 

Workplace Experience & Culture 

• Experience Design: Execute initiatives that transform the office into a "destination," ensuring the environment is welcoming, organized, and high-energy. 

• Culture Partnership: Partner with People and Leadership teams to design and host high-impact team gatherings, offsites, and engagement activities. 

• High-Touch Amenities: Curate a premium culinary program (kitchen/catering) and common area experience with meticulous attention to detail. 

• Employee Advocacy: Serve as the primary resource for the SF team, solving workplace friction points before they arise. 

Administrative & Cross-Functional Leadership 

• Onboarding Excellence: Own the physical onboarding logistics for new hires to ensure a "Day 1" "wow" factor. 

• Executive Support: Coordinate high-level visitor management and executive hosting logistics. 
• Tech Integration: Partner with IT to ensure seamless AV/VC experiences in conference rooms and common spaces. 

• 5+ years of experience in workplace operations, facilities management, or office leadership within a high-growth tech environment. 

• The "Operations" Mindset: A proven ability to manage complex budgets, negotiate contracts, and build scalable systems. 

• Hospitality DNA: You have a "concierge" approach to service and a passion for creating high-quality employee experiences. 

• SF Market Savvy: Familiarity with the unique landscape of San Francisco vendors, building requirements, and safety standards. 

• Project Management Muscle: Ability to manage multiple workstreams—from a plumbing emergency to a 200-person holiday party—without breaking a sweat. 

• Tech Literacy: Familiarity with modern workplace management tools (e.g., Envoy, Robin, Slack, Jira). 
• Discretion & Grit: High level of professionalism and the ability to thrive in a fast-paced, sometimes ambiguous environment. 

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.